Full-Time Teller, Wardsville Branch

Wardsville Branch: Hours are flexible. This is a full-time, year-round position, NOT a summer-only position.

Lobby Hours: Monday-Friday 8:00am-3:30pm; Saturday 8:00am-11:00am
Drive-Up Hours: Monday-Friday 7:30am-6:00pm; Saturday 8:00am-11:00am

Job Summary:
Mid America Bank seeks a skilled, motivated, and community-driven individual to join our team! The Teller position is responsible for accurately processing customers' routine transactions in a professional and friendly manner. The Teller also interacts regularly with customers and assists them with information regarding their accounts and bank products/services. This exceptional candidate should be able to think critically, possess basic math skills, and the capability to maintain confidentiality.

Primary Duties:

• Safely and accurately process customers' routine transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments
• Issue negotiable items such as cashier's checks
• Provide customers access to their safe deposit box
• Complete customers' special requests as needed
• Maintain supply of cash and currency in personal cash drawer
• Count personal cash drawer at the end of each shift to make sure it balances
• Reconcile personal cash drawer in the event drawer does not balance
• Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
• Answer customers' basic inquiries about their accounts
• Promote the bank's products and services based on customers' needs
• Comply with bank operations and security procedures
• Maintain confidentiality of customer and bank operations information
• Meet all deadlines of any assigned training
• Other duties as assigned by supervisor

Skills:

• Basic Computer Skills - Using computers to program, set up functions, enter data, or process information
• Obtaining Information - Observing, receiving, and otherwise acquiring information from all relevant sources
• Decision Making and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
• Communicating, Speaking and Active Listening with Supervisors, and Peers - Providing information to supervisors and co-workers by telephone, in written form, email, or in person
• Comprehension and Critical Thinking - Understanding work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Planning and Organizing - Setting clear objectives, establishing courses of actions, and organizing time to accomplish objectives on or ahead of schedule in an orderly fashion
• Initiative - Ability to work independently and complete tasks with limited guidance or instruction
• Customer Service - Interacting with customers, understanding customer needs, and explaining service options to customers in a friendly, helpful, and patient manner
• Confidentiality - Maintaining the privacy of sensitive information, both customer data and bank data
• Compliance with Policies, Procedures, and Standards - Using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, or standards
• Attention to Detail - Accuracy in following procedures and instructions and producing quality work
• Multitasking - Working on many problems and tasks at the same time
• Basic Math Skills - Addition, Subtraction, Multiplication, Division
• Ability to count US currency
• Excellent data entry skills

Experience:

• High school diploma or educational equivalent preferred, not required and/or must be at least 16 years of age at time of employment
• Prefer previous experience in customer service or cash handling positions
• Years of experience may be substituted for education requirements or related work experience
• This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment