Implementation Technician

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Title Implementation Technician
Non-Exempt: No
Remote: Yes
Department: Implementation
Reports To: Program Manager
Interview Process: Program Manager
Work Hours: 8 AM 5 PM ET

About MuniBilling
MuniBilling provides a comprehensive Electronic Bill Payment and Presentment as a Service (EBPPaaS) for public and private municipalities, homeowner associations, and property management groups. We offer both subscription and flexible managed service solutions. We are experts in modernizing billing operations. We are devoted to the success of our clients through implementation and beyond.
Headquartered in Greensboro, North Carolina, we have an informal, collaborative environment and understand the value of feedback and open communication. Full-time, competitive pay, great benefits (medical, dental, vision, life), 401k with company match, and a great work environment.

Mission:
The mission of the Implementation Team is to facilitate the fulfillment of MuniBilling solutions in the timeliest manner possible while improving client processes and boosting operational efficiencies.

The Implementation Technician contributes to MuniBilling value proposition by:

• Supporting the migration of clients from their legacy billing system to the MuniBilling SaaS platform.
• Extracting, Transforming, and Loading (ETL) data from the clients legacy systems into the MuniBilling application.
• Configuring the business rules in the MuniBilling platform to confirm the clients operating environment.
• Training client stakeholders on using the MuniBilling application to improve operational effectiveness and achieve greater efficiency.

Career Growth Opportunities:
MuniBilling offers robust career growth options, including vertical growths within a specific domain of subject matter expertise (SME) and career diversity across other parts of MuniBilling.

Essential Functions:
Working under the guidance of a senior cadre and leveraging the client-specific project plan:

• Manage the extraction, transformation, and loading (ETL) of the clients historical data into the MuniBilling software application.
• Facilitate progressive milestones of ETL and data modeling partially filtered through complete conversion.
• Reconcile export and import records to source data, including spelling, syntax, and correct nomenclature for each data element (e.g., transaction date, numeric IDs, Name, Account Number, Addresses, Emails, matches to Business Rule Configurations, Latitude and Longitude, etc.).
• Identify and eliminate duplicate, obsolete, and unnecessary data.
• Qualify and quantify data for legitimacy, including:
• Date time format and date ranges (e.g., start dates must precede end dates, etc.)
• Data and numerical character set conversions
• Data encoding, units of measure, and currency format
• Ensure required field sets are not left blank
• Eliminate redundant leading and trailing spaces and Null characters
• Validate the integrity of parent-child data relationships.
• Using the MuniBilling business rule worksheets, gather and document the clients business rules to govern the billing and business operations lifecycle.
• Configure the business rules in the customers production instance of the MuniBilling platform.
• Establish the production automation activities for processing the spectrum of usage data feeds (e.g., real-time, batch, paper, spreadsheet, etc.) to support the clients business operation.
• Coordinate with the respective MuniBilling production professional services team (e.g., Client Success or Managed Services) to streamline the production cutover activities.
• Ensure all client-specific documentation is cataloged correctly in the designated MuniBilling client source network directory repository.
• Facilitate end-user training sessions.
• Ensure end-users are adequately trained to complete their User Acceptance Testing activities.
• Participate in client implementation Sprint Planning Meetings, Daily Project Standups, Sprint Milestone Reviews, and Project Retrospectives.
• Assist with building and maintaining efficient, reusable, and reliable components of the MuniBilling Implementation toolkit.
• Participate in root-cause-analysis (RCA) and corrective action initiatives to identify, isolate, and prevent the recurrence of problems that can adversely impact the implementation's successful and timely completion.
• Help implementation cadre troubleshoot issues as needed.
• Collaborate with all Implementation team members to understand clients business requirements, troubleshoot issues, and assist with implementation activities as needed.
• Maintain client source in the designed client network directory.

Competencies:

• Excellent verbal and written communication skills.
• Highly proficient in Excel and data manipulation techniques.
• A passion for envisioning and focusing on the most efficient path to success to support effective and timely implementations.
• Judgement to prioritize and calculate the cost of data cleansing and data gathering requirements.
• Unwavering commitment to adhere to effective document control of clients business requirements.
• Skilled in using desktop tools such as MS Access and Excel to organize, analyze, clean, and transform data.
• Ability to plan work and meet deadlines in a self-governing manner.
• Resolute focus on accuracy and attention to detail.
• A methodical and logical approach to decomposing, managing, and monitoring significant undefined problems into a progressive sequence of tasks aligned to a defined time-bound completion.
• A passion for caring about and owning every element of the implementation lifecycle, including brainstorming, planning, requirements gathering, feasibility analysis, design and development of data transformation and configuration of business rules, system integration, testing, training, deployment, and production stabilization.
• Desire to collaborate and support other team members in delivering remarkable experiences for client stakeholders.

Supervisory Responsibilities:

• None

Required Education and Experience:

• 2+ years experience with data conversion activities, including Extraction, Transformation, and Loading (ETL)
• Experience with data extraction tools
• Experience transposing, splitting, and cleaning data in Excel.
• Experience designing lookups to validate or merge data sets in Excel.
• Experience working collaboratively with client stakeholders to implement a complex solution.
• Experience analyzing a database schema, including relational entities across tables.

Preferred Education and Experience:

• Experience with data extraction and transformation tools such as Microsoft Excel, Pentaho, Apache NiFi, Accern, Altair, Veryfi, Astera, or Improvado
• Experience with data extraction and transformation scripting languages such as Python, Bash (Bourne Again Shell), Scripting, PowerShell, JavaScript (Node.js), Ruby, Perl, AWK, SED, Tcl, or PHP.
• Practical knowledge of relational database SQL query tools such as MS Access, MySQL, SQL server, etc.)
• An associate degree or an industry-recognized certification in data or cloud management.
• Understanding of SaaS applications.
• Experience leading the implementation of complex software applications such as ERP, CRM, etc.
• Familiarity with metered usage data feeds.

Affirmative Action/EEO Statement
MuniBilling is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Affirmative Action/EEO Statement
MuniBilling is proud to be a drug-free workplace. As a condition of employment or during employment, screening tests for alcohol and illegal drugs may be performed on applicants and employees.

Other duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Internal Candidates Only:
Internal Candidates must meet all metrics in their current role to be considered for internal career transition. If the internal candidate is interested in the posted role, they must have their immediate supervisor's approval.

This is a remote position.