Front Desk Receptionist- Behavioral Health Office

Job description

Position Summary:

This position provides clinical support to several of our offices setting patient appointments, maintaining records and providing customer service.

Key Responsibilities:

· Schedules appointments appropriately in MDofficeManager

· Maintains current patient information

· Provides patients with info on HIPPA and insures compliance

· Maintains patient electronic records

· Insures patients are informed of changes in office policies

· Consistently verifies patient insurance information

· Follows scheduling instructions

· Consistently verifies insurance for eligibility and pre-certification if need

· Maintains open line of communication with all staff

· Proven experience going the extra mile to solve complex customer inquiries

· Customer service experience desired

· A consistently positive approach to your work that is rooted in a businesslike professionalism

· Ability to communicate verbally and in writing effectively throughout all levels of the organization, both internally and externally

· 2+ years experience of demonstrated performance in a goal-driven customer-focused environment preferred

· Strong problem-solving skills

Workplace Experience:

Two years call center or medical office experience and ability to communicate well

Equipment and Skills Training:

Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.

Physical Effort:

Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.

Education:

High School graduate or equivalent

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Healthcare setting:

• Inpatient
• Private practice

Medical specialties:

• Primary Care
• Radiology
• Surgery

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Required)

Work Location: In person

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