Reservations & Events Manager

Kitchen + Kocktails is looking for an EXPERIENCED Reservations Manager for our upscale, vibe-dining restaurant in downtown Dallas! Only applicants with 3+ years of Reservations Management experience will be considered. This is a role that requires high energy and and above average interpersonal skills.

Check us out! www.kitchenkocktailsusa.com

Primary responsibilities:

• Engaging customers (potential and repeat) through social media, email and/or phone calls to book and confirm reservations request.
• Meeting sales goal(s) through reservations all days of open operation.
• Confirming and placing 75 reservations per day.
• Engaging and clearing daily email / social media request of restaurant.
• Creating, updating and maintaining Reservations and Customer Service reference materials and procedures.​
• Developing, monitoring, and reporting on departmental metrics and sales or service trends.
• Maintaining an effective quality program to increase sales and deliver excellent customer service.​
• Managing forms and files containing key guest information required prior to travel.​
• Handling the overflow of inbound calls as well as escalated customer calls or issues that are not resolved through normal means.​
• Hiring and developing staff to maintain a high quality, professional travel team.​
• Managing the planning, scheduling, execution, and monitoring of all departmental tasks to ensure customer needs are met in a timely and satisfactory manner.
• Assuming responsibilities for other projects as needed.​

Position Requirements:

• Ability to multi-task, be a team player, and have strong organizational skills.
• Ability to communicate effectively both written and oral in a professional manner.
• High energy, ability to remain focused on goals, working independently.
• Experienced background in guest relations and/​or phone reservations.
• Comprehensive knowledge of OpenTable/comparable booking platforms applications and the Internet.
• Bachelor’s degree in business or other related field preferred.
• Call center experience with an emphasis on sales.