Merchandise Assistant

Part Time: M-F, some weekends, estimated 20 Hours Weekly (hours may vary per week depending on workload)

Pay: $18-$20 hourly

REMOTE in Salem, Oregon, some travel required locally.

 

o   Maintains accurate and updated records of replenishment purchase orders. 

o   Develops collaborative vendor relationships. Works with vendors to obtain necessary details for new item creation. (Domestic and International)

o   Tracks order and vendor shipping information to ensure on time delivery and problem solves for issues.

o   Establish merchandise processes and documents to include product information & set up, tracking, and planning.

o   Conduct weekly web audit to ensure all styles are activated, organized, and free of issues/ errors.

o   Categorizes and sorts products via collections and filters to effectively merchandise products on the site.

o   Serves as the liaison between the merchandise team and fulfillment center.

o   Create product listings in Shopify, including uploading images, specs, and product-related documents.

o   Search new merchandise ideas, products, etc. for organizational branded merchandise.

o   Customer email support including:

o   Managing refunds, returns, and order follow ups, utilizing Gorgias ticketing system and direct inbox. 

o   Other duties as assigned.

o Ability to manage multiple tasks, organize and prioritize workload, and complete work with a sense of urgency, accuracy, and follow-up.

o Excellent written, verbal, and organizational skills.

o Detail oriented, analytical, proactive problem solver.

o Organized, decisive and good at planning.

o Ability to work with a team and be a good team player.

o Self-starter with the ability to work well independently and in a team environment.

o Excellent interpersonal skills and ability to build rapport with outside vendors and customers.

o Flexibility and ability to work from a home office.

o Ability to travel to meet vendors and suppliers to pick up products and deliver to fulfillment center as needed.

o   MS office and Excel skills

o Act as a responsible and compassionate representative of The Asher House at all times.

 

·   Often requires lifting and carrying materials weighing up to 50 lbs.

 

·   Knowledge and experience with Shopify platform (preferred).

·   Graphic design experience with Illustrator, Photoshop, or Canva (preferred).

·   Experience working in or with a fulfillment center.

·   Previous retail experience (preferred).

 

·   Work is normally performed inside; some outside work is required.

·   Working at home office.