Patient Relations Coordinator

BE A PART OF THE ACKERMAN ADVANTAGE & JOIN OUR ACKERMAN UROLOGY TEAM!

Ackerman Urology is a private, physician-owned practice focused on quality urological care in a patient-focused environment. Through our partnership with Ackerman Cancer Center, we will be able to give men with a prostate cancer diagnoses, the best possible outcome.

At Ackerman Cancer Center and Ackerman Urology, we believe in a work-life balance, ensuring your personal and professional fulfillment (NO HOLIDAY OR WEEKEND HOURS).

Additionally, we are delighted to offer a comprehensive benefits package that includes medical, dental and vision coverage, as well as voluntary benefits, a 401k retirement plan, tuition reimbursement and generous paid time off (PTO)

Position Overview

This position is responsible for managing phone calls, scheduling appointments, collecting patient insurance eligibility and prior referrals needed for all scheduled appointments. In addition, the Patient Relations Coordinator collects patient co-pays required for their visits. This role interfaces with providers and all other departments in the organization.

Essential Job Functions

• Provide professional telephone services; schedule patients and send appointment reminders
• Assist patients with paperwork and enter information into Electronic Medical Records system
• Obtain medical records
• Track and update physician schedules
• Perform office receptionist duties, including maintaining waiting rooms and preparing refreshments

Required

• Detail orientation and good organizational and time management skills
• Excellent telephone skills and etiquette
• Professional, friendly interpersonal skills
• Knowledge of medical terminology
• Good computer skills: Excel, Outlook, Word
• Good knowledge of standard office equipment

Hours: Monday-Friday, generally 8:00am - 4:30pm, but can vary based on our patient schedule.