Parts Sales Representative

Parts Sales Agent

Pay Rate: $19-20 /hr

Location: Rockwall, TX

Hours: 8:30am-5:30pm

We are seeking a Parts Sales Agent to join our customer’s growing team in Rockwall. The primary focus is on ensuring the efficient processing of parts orders for sale and warranty claims. This role involves meticulous tracking of orders, updating status, and notifying customers of changes in delivery schedules. Utilizing a sophisticated database or tracking system, the Parts Sales Agent plays a pivotal role in handling parts sales and warranty parts distribution.

As a Member of This Team:

• Receive parts orders and verify item availability and current stock in the accounting software
• Confirm that clients are within their credit terms and communicate with customers regarding order details
• Input orders into the accounting software and liaise efficiently with warehouse staff
• Provide shipping quotations to customers inquiring or placing orders
• Create shipping labels for outgoing shipments
• Generate sales orders and invoices for all orders in the accounting software
• Ensure customers are within their credit terms and handle the creation of credit memos for returned products
• Establish and maintain a daily filing system for inventory-related tracking documents and customer-related documents
• Digitally file and upload documents onto the company cloud storage
• Communicate professionally with customers via phone and email
• Provide accurate information to customers, address concerns, and handle purchase orders and messages in a professional manner
• Provide real-time updates on inventory levels as requested
• Collaborate with the Service Manager and warehouse personnel to ensure synchronization between the software system and actual inventory

You Will Need:

• 2+ years of experience in customer service and/or order processing
• Excellent organizational and data entry skills
• Ability to work independently and collaboratively within a team
• Proficiency in computer skills, operating systems, and applications
• Strong problem-solving skills and attention to detail
• Proficient in English and MS Office
• Typing proficiency of 45 words per minute
• Strong customer service, written, and verbal communication abilities

Benefits of Joining the Team:

• Eligible to enroll in medical, dental and vision insurance
• Weekly pay periods
• Direct Deposit offered
• Great temp-to-hire opportunity