RECREATION ASSISTANT

JOB SUMMARY

Performs under the general direction of the Recreation Facilities Manager, Recreation Area Manager, and Supervisor, assisting in the daily operations of the facility including but not limited to the set up and break down of scheduled indoor and outdoor activities and events. Provide a friendly, welcoming atmosphere which encourages residents and guests to participate in recreation activities and promotes a safe, hospitable recreation environment. The purpose is to create total resident/guest satisfaction with all the events that occur at the Recreation Center. Ensure the conformance of Recreation Department and District policies at Recreation centers by following the required protocols and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to)

General/Administrative

• Acknowledges and welcome all visitors upon entry to facility, or initial interaction at facility site, in a positive and cheerful manner and provide accurate information about departmental and center activities.
• Demonstrates knowledge of all recreation centers clubs, leagues and recreational activities, and be present and accessible to ensure optimal customer service.
• Assists in answering telephone calls by identifying self and facility and provide to caller accurate information which may include but not be limited to the recreation facility and/or social events. If forwarding calls to staff, always ask for name and nature of call.
• Keeps current with all District and Department policies and changes/updates to ensure the ability to abide by and enforce same as it relates to daily duties and responsibilities.
• Provides policy change education/information to club group leaders/membership when appropriate.
• Cleans tables, chairs, kitchen appliances, and equipment as directed within timeframe designated.
• Abides by department dress code at all times, wearing proper attire to perform all job duties.
• Performs other special assignments and tasks required as assigned by Managers / Supervisors.
• Implements computerized room layouts for scheduled events and club meetings and interact with event representatives to make sure they are satisfied.
• Builds a working rapport with club/event contacts to ensure policy updates are practiced consistently with all activities.
• Supports new Recreation Assistants in all phases of their job descriptions through job shadowing and cross-training opportunities as directed by RFM, RAM Rec Supervisor.
• Engages in ongoing training on use and maintenance of equipment and required forms.
• Handles conflict and complaints to resolve and work towards a successful resolution with residents and staff.
• Travels to other Recreation locations at Department’s request due to business needs may also be required.

Events/Activities

• Assists the Manager/Supervisor as requested in preparation of all league setups, activity counts, non-compliance, and schedules, and maintain statistics in the computer.
• Assists as requested in facility activities and events, including but not limited to socials, Senior Games, lifestyle events, etc.
• Sets up and breakdown activity rooms within required timeframes to meet specific requirements of recreation sponsored social events as well as private parties, including but not limited to working individually to lift tables (approximately 52 pounds) and chairs (approximately 18 pounds); repeatedly until large event set-up is complete, possibly 50 to 67 tables and accompanying chairs.
• Conducts room inspection prior to and after meetings to ensure everything is in safe working condition.

Guest ID’s

• Follows required ID protocol for residents and/or guests by checking and recording all resident IDs and guest passes upon their entrance to pool and at scheduled events by using scanner and/or manual count methods.

Incident Reporting

• Follows District incident reporting protocols for all incidents related to self, residents and/or guests, including but not limited to health, safety, lost items and/or facility conditions by reporting same immediately to the Recreation Supervisor/Manager at the time of such incident or no later than the end of an assigned shift.

Recordkeeping

• Maintains recordkeeping, either manually or via computer, as directed and within designated timeframes. Recordkeeping may include, but not be limited to, entering attendance data in Event Setup Reports or other such department forms.
• Assists Manager/Supervisor with assigned paperwork including but not limited to verification of non-compliance, timely submission of walk-through forms, 90-minute pool checks, and activity counts for all activities, monthly manual count forms.
• Prepares personal timesheet accurately and on time as directed by Supervisor/Manager.
• Assists Manager/Supervisor in the Inventory of all center’s supplies for both administrative and recreational activities and advise Manager/Supervisor of replenishment needs within specified timeline.

Equipment

• Instructs individuals and/or groups in lessons, and rules and regulations of sports activities, as needed, through demonstrations and verbally.
• Reports facility issues, defects and problems to Manager/Supervisor.
• Monitors AC/heating temperatures for consistent comfort of residents, guests, and staff.
• Reports vehicle maintenance issues to Manager/Supervisor, including fluids, fuel, tire condition, windshield wipers.

Additional

• Performs other duties as assigned.
• May be expected to perform additional duties in an emergency.

ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to)

• Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
• Models behavior to the District Core Values at all times.
• Fosters a teamwork environment.

MINIMUM EDUCATION AND EXPERIENCE

• High School Diploma or GED preferred; or High School Senior with minimum 2.5 GPA, and one to three months related experience and/or training.

MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS

• CPR/AED training.
• Valid Florida Driver’s License required.
• All candidates and employees must successfully pass background and drug screening.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (Includes, but not limited to)

Knowledge

• Be proficient in the use of all recreation equipment including, but not limited to, sports equipment, lighting and sound equipment, LED projectors, A/C regulators, etc.
• Demonstrated knowledge of District and Department policies and changes/updates to ensure the ability to abide by and enforce same as it relates to daily duties and responsibilities.

Skills

• Must be proficient in personal computer skills including electronic mail, recordkeeping, routine data base activity, word processing, spreadsheets, graphics, etc.
• Excellent written and verbal communication skills, as well as a professional appearance and demeanor.

Abilities

• Ability to work flexible hours including weekends and willingness to work and/or substitute at other locations.
• Strong work ethic and commitment to providing optimal customer service.
• Well organized and able to successfully multi-task in a fast-paced environment to meet multiple demanding deadlines.
• Be present and accessible to all customers, both internal and external, to ensure optimal customer service.
• Be at work and ready to start promptly at the beginning of the scheduled shift, and complete assigned shifts as an active team member.

EQUIPMENT (Includes, but not limited to)

Position regularly requires the use of

• Recreation equipment including but not limited to: Sports equipment, scanners, sound and lighting equipment, LED projectors, A/C regulators, etc.
• Office equipment, including but not limited to telephones, personal computers, and productivity software.
• District vehicle (truck, car, or golf cart).

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to the following:

• Frequently to exposed to wet and /or humid conditions and outside weather conditions.
• Exposed to noise level in the environment that is usually moderate.
• Interior office environments, with moderate to loud noise typical for the work environment i.e., when in office setting with moderate noise of computers and printers and moderate customer traffic.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the following applies:

• This position is subject to moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature.
• Regularly required to stand, walk, push/pull, use hands/fingers, reach forward and overhead, kneel, stoop, twist, squat, sit, balance.
• Occasionally required to climb stairs, crawl.
• Required to lift and/or move up to 52 pounds repeatedly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.