Patient Support Supervisor

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

GENERAL SUMMARY OF DUTIES: Responsible for daily supervision of employees across the Front Desk, Appointment Scheduling, Operators, and Electronic Records departments. Responsible for communicating with staff, other supervisors and team facilitators. Responsible for handling patient and staff concerns.

ESSENTIAL FUNCTIONS

• Ensure sufficient staff for multiple departments (i.e, Front Desk, Appointment Scheduling, Operators and Electronic Records) including during call offs
• Enter missed punches, approve and review PTO, and approve times for payroll
• Complete annual evaluations
• Counsel employees and conduct correction actions and/or performance improvement plans
• Assist in hiring and interviewing new employees
• Monitor staff and patient flow
• Make departments aware of changes in policies and procedures
• Participate as a member of the Management Team
• Monitor errors made by employees
• Monitor the physicians schedules
• Assist clinical staff with patient concerns or issues

EDUCATION & EXPERIENCE

• High school diploma or GED required. Certification or degree from an accredited medical program is preferred.
• Minimum of 5 years’ experience in customer service setting.
• Previous supervisory/management experience within the medical field.

Benefits Include:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance within 30 days
• Company-Paid Group Life Insurance, Short-Term Disability, & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan and profit sharing
• Cell-Phone Discounts (AT&T & Verizon)
• Casual Day on Fridays!
• Company events for employees and their families
• Career advancement opportunities