Maintenance Supervisor

PURPOSE

* To provide our members and guests with a safe and enjoyable vacation experience where all receive the highest levels of service possible;

* To provide a positive work environment for all employees;

* To protect the physical assets of the business while adhering to the highest levels of product quality at all times;

* To achieve desired sales revenue goals and profitability results for investors.

SUMMARY of POSITION

Responsible for coordinating daily operations of the facilities/maintenance department as directed by the Maintenance Manager to ensure total comfort, safety, and satisfaction of resort guests and staff; maintains all equipment, buildings, and property in proper condition.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Provides oversight of the resort's physical operations including but not limited to refrigeration, heating, ventilation and air conditioning, laundry machines, swimming pools, kitchen equipment, emergency generators, plumbing, electric systems, wastewater treatment plant, reverse osmosis plant, and lift stations.
• Maintains and ensures cleanliness of areas including but not limited to the warehouse, storerooms, maintenance room, boiler room and any other area as designated by the General Manager.
• May interface with appropriate hotel staff/managers to receive information regarding maintenance needs; ensures timely response to requests; tracks and records repairs and ensure repairs are completed in a timely manner.
• Offers guest assistance as necessary by immediately providing or immediately contacting the appropriate hotel staff/manager who can assist; and follows up to ensure the guest’s need is met.
• Monitors and maintains proper inventory levels; communicates with Maintenance Manager when supplies are needed.
• Coordinates with Maintenance Manager to ensure all maintenance-related regulatory and compliance standards are up-to-date, which includes but is not limited to fire and safety inspections and all safety and sanitation standards, procedures, and regulations.
• Coordinates and performs preventive maintenance on equipment, rooms, exterior and public areas.
• Supervises and assists staff in maintenance and repair of equipment, buildings, and property as needed including but not limited to cleaning of drains in laundry room; cleaning of boiler room, areas behind dryers; maintaining vacuum cleaners and housekeeping carts, rekeying locks and keeping accurate records of such, maintaining manual and electric locks; and replacing defective televisions.
• Prepares accurate and timely reports as required.
• Supervises, motivates, and assists in the hiring, training, and development of facilities/maintenance staff; manages schedules and workflow as directed.
• Assigns and delegates tasks of maintenance personnel and monitors quality of work; enforces organizational policies, procedures, and safety regulations.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Identifies problem areas and makes recommendations to the Maintenance Manager for corrective actions.
• Performs other reasonable duties as assigned by management.

QUALIFICATIONS and/or EXPERIENCE

EDUCATION/EXPERIENCE

• High School Diploma or General Education Degree (GED) is required.
• Minimum of five years of related experience and/or training is required.
• OSHA safety certifications are preferred.
• A minimum of three to five years of previous supervisory experience is required.
• Excellent knowledge of ventilation/air conditioning, heating, refrigeration, electrical, plumbing, carpentry, painting, and other generally accepted maintenance skills is required.

QUALIFICATIONS

• Must have a valid driver’s license.
• Certified in operating heavy machinery such as forklift.
• Demonstrated proficiency in supervising and motivating subordinates.
• Commitment to excellence and high standards.
• Demonstrated proficiency in subordinates’ duties and tasks.
• Excellent organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proven ability to handle multiple projects and meet deadlines.
• Excellent interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Ability to exercise consistent good judgement with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to understand any and execute all safety requirements and cautions.
• Ability to perform the physical labor necessary.

COMPUTER SKILLS

• Basic keyboard entry using a menu.
• Basic knowledge of Microsoft programs, including Outlook, Word, Excel, and PowerPoint.
• Experience with Internet searches and email.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• English: Conversational, Reading, Writing
• Bilingual skills a plus.

MATHEMATICAL SKILLS:

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money or local equivalent and weight measurement, volume, and distance.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMAND:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl, for a minimum of eight hours on a regular basis.

The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions. The employee occasionally works in high, precarious places, and in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

The noise level in the work environment is usually moderate.