Front Desk- Floater

Job Summary:

The Front Desk- Floater at Holiday Inn Express - Marina State Beach is a crucial role in ensuring the smooth and efficient operation of our hotel. As a Floater, you will be responsible for assisting and covering various positions in the front desk department including but not limited to guest services, reservations, and night audit. This is a part-time hourly position, perfect for individuals with a passion for hospitality and customer service. The job is located in Marina, California and is an individual contributor role.

Compensation & Benefits:

The Front Desk- Floater will receive a competitive hourly rate of $16 to $16.5 per hour, paid biweekly. In addition, this position offers the following benefits:

- 401(k) retirement savings plan
- Flexible scheduling
- Opportunities for career advancement and growth
- Discounted rates on hotel stays at all properties within our brand

Responsibilities:
- Provide exceptional customer service to all guests, ensuring a positive and memorable experience
- Greet and check-in guests, process reservations and payments, and assist with any guest inquiries or requests
- Conduct night audit duties such as balancing daily transactions, creating reports, and performing end-of-day procedures
- Respond promptly to all guest concerns and issues, escalating to management as needed
- Maintain knowledge of hotel amenities, local area attractions, and hotel policies and procedures
- Assist with maintaining cleanliness and organization of the front desk area
- Cover and assist with other front desk positions as needed, including telephone operator and reservations
- Follow all safety and security protocols to ensure the safety of guests and staff
- Other duties as assigned by the Front Desk Manager or General Manager

Schedule:

Shifts may be 11am-7pm, 3pm-7pm, 6pm-11pm

Training will include:

AM shift (7am-3pm) 2 Weeks

PM shift (3pm-11pm) 2 Weeks

NA Shift (11pm-7am) 2 Weeks

Pay Rate: $16 if willing to do NA it will be $16.50

After training: Tuesday, Thursday, Saturday, and Sunday

11am-7pm on Saturday and Sunday

3pm-7pm or 3pm-8pm Tuesday and Thursdays

Requirements:
- High School diploma or equivalent
- At least 1 year of front desk or customer service experience in the hospitality industry preferred
- Knowledge of hotel computer systems and software, such as Opera, is a plus
- Excellent communication, interpersonal, and problem-solving skills
- Ability to multitask and thrive in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed
- Must have reliable transportation and be able to work in Marina, California

EEOC Statement:
Holiday Inn Express Marina is an equal opportunity employer. We value diversity and inclusivity and do not discriminate on the basis of race, color, religion, national origin, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by law. We are committed to creating a welcoming and inclusive workplace for all.