Front Desk Team Member

Job Description

Provide daily care for animals in our care of various species. Clean and disinfect runs, kennels, and equipment. Monitor the health, safety, and well-being of the animals under our care while maintaining logs of our guests’ diet and behavior throughout their stay. Communicate with clients in a respectful manner to ensure they are receiving all services rendered. Provide feedback to clients about their pet’s stay.

Objectives of this Role

Providing competent and compassionate care to our guests, ensuring that they are comfortable and well-cared for. Produce results that align with the company’s vision, mission, and culture. Work on a team to monitor and supervise groups of dogs while maintaining a safe and clean facility. Generating positive pet parent reviews and feedback.

Core Responsibilities

• Greet all clients as they enter the facility.
• Answering phone calls and responding to emails, reservation requests, and voicemails promptly.
• Supervise and monitor dogs in group settings.
• Practice good behaviors with guests to achieve a manageable pack.
• Provide excellent service experience to guests and pet parents.
• Maintain laundry cycle
• Communicate effectively with peers and leadership to meet the needs of our guests.
• Assess the wellness of our guests.
• Follow all cleaning procedures as scheduled.
• Ensure all scheduled services are completed.
• Ensure all prices are accurate for services rendered including discounts, coupons, and last-minute additions.
• Accurately utilize the POS to charge the client’s card on file.

Purr-fect Perks!

• Bonuses
• Tips
• 401k matching up to 4%
• Quarterly reviews
• Free lodging & daycare days for your furry companions
• Supplemental Insurance
• Dental & Vision Insurance
• Room for growth: Level up as a Team Lead, Assistant Manager, or Resort Manager!

Must love dogs & cats and show no fear across all breeds and sizes.

Be excited about being actively engaged with all guests on a daily basis.

Drive to give our guests the best experience possible.

Be a team player with excellent communication skills.

Must be able to handle a fast-paced position with a smile on your face!

Must have an excellent work ethic with a willingness to jump in to help other team members where needed.

Must be willing to clean, clean, clean.

Must have a positive attitude, be consistently reliable, trustworthy, dependable, and detail-oriented.

Ability to be active, outside, and moving around during your shift.

Ability to understand animal behavior and communication.

Must be able to lift 50 lbs.

Be familiar with operating a computer or tablet.

Must be willing to learn and grow!