TO Patient Referral Assistant

Job Description

In-House Posting- Only current SCIT Tribal Operations employees, Soaring Eagle Casino & Resort employees, Saganing Eagle’s Landing Casino employees, and all SCIT Tribal members are eligible to apply.

Posting: 4/17/24-4/29/24

Full Time 1st shift Monday-Friday 

Wage: $15.54 an hour non-exempt 

Eligible Employer for Public Student Loan Forgiveness as a non-profit.

SCIT recognizes that work-life balance is essential in day to day operations. Our Flexible Schedule and Telework options for employees make it possible to balance the needs of your family while still being on track at work. Flexible Schedule and Telework options are based on the departments need. The Tribe is a community based organization and we understand your family life is important, it’s important to us too. 

Here are some of the benefits our team members get working for the Tribe:  16 Paid Holidays off include: New Year’s Day, M.L. King Jr. Day, President's Day, Easter Monday, Memorial Day, Juneteenth, Independence Day, SCIT National Holiday, Labor Day, Michigan Indian Day, Veteran's Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. We never miss those special moments with our children, family & friends due to working.

Our paid time off accruals for annual and sick leave are as followed: 0-3 years of service = 2 hours of annual & sick per 40 hours worked; 3-9 years of service = 3 hours of annual & sick per 40 hours worked; 10 years or more of service = 4 hours of annual & sick per 40 hours worked. Plus you get 16 hours of personal time per calendar year (prorated based on your start date, resets every Jan.1). We also have Bereavement, Longevity, Fitness, and maternity/paternity leave.  

Full Time employees get Medical, Dental, & Vision insurance. Flex Spending accounts, Teladoc, life insurance, accidental death, Long Term Disability, Aflac, and 401K which SCIT matches up to 4%.

Prescription plan with free fills on most generic brands when using our Cardinal Pharmacy.

Cost of Single person $52.77 bi-weekly, Two Person $124.31 bi-weekly, Family Contract $ 158.85 bi-weekly.

Position Summary:

Under the supervision of Medical Clinic Director, effectively and efficiently communicate between the Nimkee Clinic staff, patients and outside health care organizations to support compliance with provider referrals, orders, tracking, and follow-up.  All Nimkee staff must adhere to mandated reporting laws.

Essential Duties and Responsibilities:

• Contribute as a member of Nimkee Clinic’s patient care team with a focused effort on facilitating patient referrals from a provider.
• Assemble information concerning patient’s clinical background and order needs.
• Per guidelines, provide appropriate clinical information to outside agencies.
• Communicate effectively with patients, family, and the entire patient care team.
• Schedule patient appointments for referrals; notify patient.
• Maintain tracking system for referrals to ensure patient follow-through.
• Document all orders and retrieve test results for the provider related to patient labs, diagnostic testing, etc.
• Attend various meetings as assigned.
• Adhere to patient confidentiality and complies with clinic policies and federal regulations under the Privacy rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Provide excellent customer service for all internal and external customers of the operations at all times.  Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with patients, patient families, outside health care organizations, providers, and Nimkee Clinic staff.

Knowledge, Skills, and Abilities:

• Basic knowledge of medical conditions, pharmaceuticals, and medical equipment.
• Skill in operating and utilizing the E.H.R. and web-based Health Information Exchanges.
• Ability to electronically chart, note and file records accurately.
• Ability to communicate effectively both verbally and in writing.
• Ability to recognize and react appropriately to an urgent or emergent situation.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to represent organization in a professional manner, building respect and confidence in the community.
• Ability to maintain confidentiality.
• Ability to handle multiple tasks and meet deadlines.
• Ability to carry out instructions furnished in verbal or written format.
• Attendance is an essential element of this position.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Required to sit for extended periods of time.
• Occasionally walk and stand and reach with arms and hands.
• Normal visual acuity, ability to talk and hear.
• Occasionally lift and/or move up to 20 pounds.

Work Environment:

• Normal office environment. 
• Extended hours and irregular shifts may be required. 

Job Requirements

• High School Diploma or GED.
• One year experience working in a medical office, outpatient, or clinic setting with medical terminology background.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:

• Certified or Registered Medical Assistant.
• Basic knowledge of the insurance billing rules and concepts.

License, Certification, or Special Requirements:

• Ability to obtain HIPAA Certification within thirty days of hire.
• Native American preference shall apply to all positions.