Operations Manager

Bluebird Hunter Lodge is a newly renovated jewel located in the Catskill Mountains. The property consists of 42 rooms of various types and 2 chalets where guests can relax and unwind or explore all that the Catskills have to offer. The Operations Manager is responsible for addressing guest concerns in a timely and appropriate manner; creating a face and a connection between our guests and the Hotel. This position requires an individual to actively participate throughout the property on a daily basis.

The Operations Manager works as part of a team to deliver hospitable service that is attentive, friendly, efficient, and courteous while maximizing room revenue, and occupancy, with emphasis on guest and employee experience. The Operations Manager is primarily responsible for the Front Desk, Billing, and property management system consistency (training and auditing) and oversight of the Food and Beverage program.

$48,000 - $52,000 yearly

Minimum Requirements:

• Must be eligible to work in the United States of America
• Prior experience in food & beverage service is necessary; including 3 plus years management experience as a restaurant FOH/BOH supervisor. A diploma or degree in business management, culinary arts, or hospitality management would be a plus
• 5.5-day work week in season, 50-60 hours a week in the season, 4 nights per week managing the floor. The schedule varies according to operational needs; but may regularly include early mornings, evenings, weekends, holidays, and split shifts
• Must be at least 21 years of age
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy
• Must enjoy working with the public, and have a strong appreciation for the guests’ experience
• Knowledge of fine, casual, and banquet dining styles, proper food and beverage service, basic cooking techniques, current health codes, and liquor laws. Must be willing to learn the skill set of back-of-house employees
• Tips certified and Serve-Safe certified
• Should be well-spoken, have a can-do attitude, be a quick learner, and with hands-on accountability
• Ability to work as a part of a team
• Ability to understand verbal directions, menu details, labels on chemicals, and other workplace safety signage
• Active listening and observation skills
• Ability to work under pressure and deal with deadlines, and stressful situations during busy periods

Abilities Required:

• Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity, and repetitive motions. May require the ability to work on uneven outdoor surfaces, move and arrange chairs, tables, and banquet equipment
• Must be vertically mobile working in limited space for 8 hours at a time
• Manually handle/lift/carry product up to 50 pounds between knee and shoulders
• Must have bilateral fine manipulation of both hands which may be repetitive for an entire shift
• Occasional stair climbing
• Working in varying temperatures and conditions both indoors and out
• Frequent hand-washing

• The candidate must be eligible to work in the United States of America.
• Applicants must be at least 18 years old.
• Strong written and verbal communication skills are essential for conveying information clearly.
• Proficiency in working in a Mac environment is required.
• Excellent time management and organizational skills with a keen eye for detail are necessary.
• Experience with Clock or similar Property Management System is preferred.
• Strong analytical skills are a must.
• Ability to collaborate effectively with colleagues and guests is essential.
• Must be able to both take and give direction effectively.
• Neat, courteous, flexible, and extremely detail-oriented candidates are preferred.
• The ideal candidate should possess the ability to interact with the public with grace.
• Ability to remain calm, courteous, and professional, especially in challenging situations.
• Demonstrated initiative in job performance, including proactive task management.
• Must have a track record of meeting deadlines.
• A team player who is flexible and willing to support the property and Lark Hotel goals.
• Ability to work a varied schedule, which may include evenings, weekends, and holidays, based on guest demand.
• 2-3 plus years of experience in the hotel division and Food and Beverage program with increasing responsibilities is required.
• Availability to work nights and weekends is a must.

A seventies-inspired ski lodge with year-round appeal, The Hunter takes cues from classic American materials like textured wood and stone, infused with cozy, rustic decor, large windows, and plenty of spots to gather around the fire—and a downstairs game room designed for making memories you’ll come back to recreate over and over again. Double queen and king rooms are your havens for an intimate weekend getaway—or invite a group and book one of our loft suites. Need even more space? Book one of our adjoining two-bedroom chalets or loft suites, which include a private deck, full kitchen, and living room. No matter who you’re escaping with, we offer flexible room options for the whole crew.