Ecommerce Operations Coordinator

Part Time 4-5 hours per day 4-5 days per week

Reports to: People Operations Manager

Our Mission:

Increase sailing participation and excellence through education, competition, and equal opportunity, while upholding the principles of fair play, sportsmanship, and safety.

Our Vision for the Future of Sailing:

Sailing has become a rapidly growing sport in the US, driven by innovations in access and education, and inspired by American success in international competition. The diverse sailing community is aligned around common goals for the sport. Sailing has been embraced by the public as being inspiring, inclusive and accessible.

Our Values:

Respect
Integrity
Excellence
Collective Success
Clarity and Transparency
Sustainability

Position Summary

In support of US Sailing's mission to grow and strengthen the sport of sailing, the Ecommerce Operations Coordinator will be responsible for collaborating across the business for the production, sales and distribution of merchandise and publications including inventory control, inventory reconciliation and purchasing. This work will include maintaining and improving the member and ecommerce databases. This is a critical interface between US Sailing and its customers and members.

This role requires a detail-oriented, customer service professional to analyze inventory trends, improve processes, and deliver a first-class member experience. A successful coordinator will work on diverse assignments and be a leader in managing operational tasks to increase efficiency across the association. They will possess excellent organization and problem-solving skills. The position is a crucial support member of the organization.

Essential Duties and Responsibilities

Responsible for sales and distribution of publications, soft goods, and merchandise, including processing bills for payment for inventory
Responsible for relationship between US Sailing & 3rd party provider - managing the ecommerce storefront inventory, pricing & billing
Manage daily operations of sales for all departments' products, fulfilling and shipping all orders in the US Sailing Store
Provide first-class customer service to customers, including responding to emails and phone calls, providing information on availability, pricing, and bulk purchasing, assisting customers with issues logging in or placing an order, and communicate with and process orders for international customers and net 30 customers
Oversee the purchase of inventory and maintain records
Maintain accurate product database locally and web based and manage inventory in multiple locations
Coordinate quarterly physical counts and work closely with the Finance department to ensure accurate reconciliation
Maintain the web store including products, images, descriptions, pricing, updates, and categories
Purchase and receive-in products from vendors
Order and receive packing and shipping supplies for web store purchases
Establish and maintain effective working relationships with outside vendors, internal stakeholders, and customers
Coordinate with accounting department on invoices for both vendors and customers, ensuring accurate account coding and timely payments
Collaborate with Marketing and Partnerships departments to get new inventory in and maintain inventory levels with new merchandise
Work with human resources and other departments regarding new hire requisitions, and other engagement requisitions cost/inventory
Track inventory levels, define reorder points, and communicate with departments
Anticipate needs and prevent problems and errors, leveraging automation and system capabilities appropriately
Analyze expenses related to postage and shipping and develop solutions or alternative methods for processing ecommerce orders
Collaborate with Membership Communications Coordinator and Marketing team to advertise products, packages, and courses, especially aligned with events or times of year to align with sales
Drive idea and brainstorming sessions with additional departments to add product ideas or packages for increased sales
Track sales and item history to monitor and report progress regularly

Minimum Qualifications (Knowledge, Skills, and Abilities)

Bachelor's degree in a relevant field or equivalent work experience preferred
Minimum 2 years' experience working with computers and databases
Ability to multitask and work around obstacles, with a focus on delivering the best service to stakeholders
Proficient in Microsoft Outlook, Excel, Word, PowerPoint, SharePoint
Experience with customer service, ideally in ecommerce or retail sales
Understanding of inventory control
Profit and loss knowledge
Must possess excellent verbal and written communication skills dealing with members, organizations, vendors, government and the public
Must possess excellent organizational and prioritization skills along with the ability to multi-task and problem solve
Knowledge of sailing a plus

Other

Use of all forms of office equipment
Move boxes weighing up to 30 pounds
Possess the highest integrity and values consistent with those of US Sailing
Importance of being a team player: All US Sailing employees are expected to be exceptional team players

Benefits & Perks

Medical insurance
Vision insurance
Dental Insurance
403(b) with company match up to 5%
Life insurance
Long- and short-term disability insurance
Paid time off, Holidays, Community Service time, bereavement, parental leave, jury duty
Access to free gym Membership at Roger William University campus
Access to Roger Williams University cafeteria and lunch options
Discounts on travel, entertainment, and others via Perk Spot and the Benefit Hub
Gill Discount
Employee Assistance Program
Wellness Space
Employee snack bar, staff celebrations and events
Access to USOPC JEDI trainings and CRGs
Employee trainings and professional development
Complimentary US Sailing Membership, including access to all discounts

US Sailing provides a vibrant work environment that values creativity, teamwork, and respect. As part of our dedication to the diversity of our workforce, US Sailing is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Send all inquiries to and apply formally via our website.

Ecommerce Operations Coordinator (PT)

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