UT-IT-8301-Level 2 Help Desk Support-ADV

Do you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users? You might be interested in Robert Half's new Desktop Support Technician role. If you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment, you will thrive in this position. Located in the Rochester, New York, area, this Desktop Support Analyst role is a long-term contract in nature.

Your responsibilities in this role

- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals

- Interface regularly and effectively with ticket submitters

- Rectify computer problems, and suggest appropriate action/solutions

- Deliver computer desktop support in accordance with established policies and procedures

- Organize hardware repairs with the appropriate vendors

- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

- Adeptness in research

- Hands-on experience with video

- Demonstrated knowledge of Workstation Support

- Operating System experience desired

- Knowledge of documentation

- Compensation Administration experience required

- Practical knowledge of English Language

- Previous experience working with Spanish Language

- Experience with Maintain Logs

- Comprehension of CRM

- Foundational knowledge in Policy

- Prior experience with Specification

- General familiarity with Troubleshoot

- Protocols experience preferred

- Consumer Electronics experience highly valued

- Strong familiarity with Technical Support

- Good understanding of Deskside Support

- Customer service experience

- Foundational knowledge in Interpersonal Skills

- Background working with travel

- Earlier work involving Financial Notes

- Digital experience highly preferred

- Proficiency experience highly desired

- Answering Inbound Calls experience highly desired

- Deep understanding of Windows OS

- Desktop support or related experience

- Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals