Sr Mgr Ground Support

Job Summary

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Support GSE Managers with their daily operations to ensure effective management and teamwork in preventative maintenance programs, union relations, budgeting, and scheduling
• Conduct frequent station visits to oversee local service levels, station partnerships, team morale, and personnel concerns
• Ensure consistent, open communication with Ground Ops Leadership regarding new deliveries, vendor services, equipment requirements and failures, safety issues and other special projects. Respond to and resolve escalated issues as they arise
• Advise on regional needs related to inclement weather, seasonal demands, emergency operations, or peak travel times to ensure minimal operational disruption
• Advise GSE Managers or other key partners on special equipment projects, widespread issues or trends, facility modifications, or staffing needs across regions
• Assist GSE Director in meeting annual budget goals by encouraging GSE Managers to innovate low-cost solutions and establish regular cost controls
• Liaison with other departments in investigations, SRM, SRS, WORB, GORB, SEAT, environmental and innovation initiatives
• May provide detailed fleet planning analysis and objectives and direct GSE refurbishment efforts
• May oversee the work activities of GSE Engineers, Specialists, or Analysts in addition to Managers
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Expert knowledge of gas, diesel, electric, hydraulic and alternate fuel systems and parts
• Knowledge of collective bargaining agreement processes and procedures
• Skilled in OSHA, FAA, EPA rules and regulations, as well as general safety principals in the workplace
• Possess coaching, motivation, listening, and conflict resolution skills
• Ability to navigate and utilize computer programs and equipment diagnostic systems
• Ability to analyze mechanical problems and advise on sound repair decisions
• Ability to work successfully in high-pressure or emergency situations
• Ability to communicate professionally, both in writing and orally
• Ability to build and/or interpret reports and analyze data

Education

• Required: High School Diploma or GED

Experience

• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in:
  • Heavy truck and/or equipment repair experience
  • Support Operations
  • Budgets and maintaining cost controls
• Preferred: Previous experience working in a union environment

Licensing/Certification

• Ability to obtain a SIDA badge and meet all local airport requirements

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to move/transport 50 lbs on a regular basis (over 50%)
• Ability to move in a prone position on or near the ground without standing
• Ability to be or remain stationary in a forward and downward position
• Ability to operate motorized vehicles/equipment
• Ability to raise 50 lbs on a regular basis (over 50%)
• Must be able to remain in a stationary upright position for over 50% of the time
• Ability to traverse from one location to another
• Ability to perform assigned duties in outdoor and inclement weather conditions
• Ability to perform assigned duties with potential exposure to excessive noise, vibrations and/or sensory conditions
• Ability to compose text

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Air travel with frequent overnight stays required
• Ability to work extended hours as needed

Pay & Benefits:

Competitive market salary from $144,200 per year to $160,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

* Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **

* Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***

* Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.