Patient Access Supervisor-Full Time

*Schedule: Hours vary Mon.-Fri. from 7:00 a.m. to 5:30 p.m.*
*JOB SUMMARY:*
The Supervisor is responsible for leading and supporting the registration, scheduling, and greeter departments.
*QUALIFICATIONS AND EDUCATION:*
*Education*

* High school diploma or its equivalent.

*Qualifications:*

* A minimum of three years of experience in the medical field in a similar capacity required; a minimum of five years preferred. Previous experience in a lead/supervisory role required.
* Must be personable and friendly at all times, have professional and effective communication skills and deliver exceptional customer service.
* Must have proficient computer skills and be able to use the various systems utilized by OSS Health.
* Knowledge of insurance reimbursement procedures required. Must understand the procedures associated with a variety of health insurance plans.
* Must have strong organizational and problem-solving skills. Must be able to work efficiently and prioritize tasks in a high volume practice.
* Must have the ability to work independently and be self-directed as well as work as an effective team member.
* Must understand the procedures associated with a variety of health insurance plans.

*ESSENTIAL DUTIES AND RESPONSIBILITIES:*

* Greets patients/visitors in a professional, courteous and helpful manner.
* Verifies patient demographics, billing and insurance information and updates computer system accordingly.
* Follows policies/procedures when scheduling MRI/CT, PT/OT, US, consults, etc.
* Reviews paperwork for tests/procedures with patient.

* Collects copays and notifies patients of balances due or not covered by insurance. Ensures patients know payment requirements as described in OSS Financial policies.

* Schedules patients for follow up appointments and provides proper paperwork at checkout from his/her scheduled visit with the provider.
* Provides guidance and training to lesser experienced team members and acts as a Mentor to staff.
* Answers telephones promptly, identifies self and direct calls as appropriate.
* Must be able to perform the duties of Receptionist, Scheduling Representative, and Greeter as noted on the appropriate job descriptions in order to provide coverage for team members as needed.
* Maintains a positive and professional attitude towards all patients and patients’ family or representatives. Maintains a positive and professional attitude towards co-workers and Medical Staff.
* Keeps work area orderly and neat so as to present a professional working area.
* Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well being of the Practice.
* Handles difficult and/or stressful situations tactfully.
* Must be able to work a flexible schedule.
* Other duties as assigned.

*SUPERVISORY RESPONSIBILTIES:*
Directly supervises Receptionists, Scheduling Representatives and Greeters.

* Makes decisions and takes actions essential to the daily operation of the work area(s) for which responsible.
* Responsible to have the appropriate amount of staff for the volume of patients being seen on a daily basis; maintains time off requests.
* Participates in and/or supports the employment process in conjunction with the Human Resources Department

* Submits requests for staffing needs on a thorough and timely basis, securing all necessary approval(s)
* Participates in the screening/interviewing process, making self available to meet the candidates’ needs to expedite the screening process.

* Participates in and/or supports the Orientation of newly hired staff members.
* Completes time keeping/exception reports and yearly performance evaluations for the designated patient access staff.
* Gives guidance and direction in developing and/or maintains on-going training programs/initiatives to enhance skills, knowledge and productivity of existing employees.
* Participates in training sessions as required and/or deemed necessary.
* Provides leadership and direction to the staff for whom responsible in order to maintain a work environment that promotes the creative development of ideas and allows employees to meet and/or exceed expectations and established standards of performance
* Ensures that staff is working as efficiently, as accurately and as productively as possible.
* Facilitates regular (monthly) staff meetings.
* Assists the Patient Access Manager with department-specific leadership and accountability issues.
* Ensures the compliance with all policies and procedures by staff. Recognizes exemplary compliance.
* Communicates significant patient access issues, consistent with the organizational policies, procedures, guidelines and mission, to the Patient Access Manager.
* Initiates appropriate corrective action in instances of noncompliance; secures required approvals before addressing with the staff.
* Maintains or oversees the maintenance of supplies deemed necessary for the efficient operation of the area(s) for which responsible.
* Serves as a professional role model for staff members and acts as a resource. Assists and supports staff members in pursuit of their professional goals.
* Researches major expenditures (including equipment, supplies and/or systems) and makes recommendations to the appropriate member(s) of management for approval to purchase.
* Works closely with Patient Access Satellite Coordinators as well as Clinical Coordinators/Supervisors at Mechanicsburg and Enola.
* Other duties as assigned.

#LI-JB1

*Experience*
Preferred
* Must be personable and friendly at all times, have professional and effective communication skills and deliver exceptional customer service.
* Must have proficient computer skills and be able to use the various systems utilized by OSS Health.

Job Type: Full-time

Pay: $18.98 - $22.86 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance