Operations Administrator - Immediate Position in North Dallas!!

The Hire Solution has partnered with an international travel organization for two immediate positions on a contract to hire basis for bilingual Spanish client operations administrator. The ideal candidate would be a native level Portuguese speaker, who is strong with reading and writing. This is a customer supporting role, so great phone etiquette and customer service orientation are very important. Duties include:

Execute clients day-to-day operational activities within contractual terms and standard service agreements.

Responsible for detail-oriented tasks that include setting up and maintaining client programs.

Provide operational administrative support to the Client Operations Manager as required.

Responsible for creating and updating operational procedures.

Adhering to our processes, coordinate the on-boarding of new associate and wholesale programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program and distributing the applicable internal client information sheets.

Maintain close involvement and positive relationships with team members, internal regional and global partners, clients, and third-party partners.

Responsible for managing disputes and voucher requirements, including the investigation, processing, documentation and reporting of such requests.

Run required monthly reports and send to clients within established SLAs.

REQUIREMENTS:

Legally eligible to work in the US without sponsorship

Fluent Portuguese needed (Spoken and Written)

Customer service oriented

Excellent attention to detail and good administrative skills.

MS Office tools including Word, Excel and PowerPoint.

Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards.

Excellent listening, verbal, interpersonal, written and communication skills.

Strong problem solving skills in combination with a methodical & structured approach to work.

High School Diploma or equivalent.