Lead Intake Specialist

Pro Source Home Buyers is looking for a Client Lead Intake Representative to take on the responsibility of receiving and responding to all initial inquiries from our potential clients. This role is for a confident appointment setter who is comfortable interacting with clients by phone, email, text, and instant messaging. This person will act as a liaison between the client and the acquisition manager. Our Lead Intake Representatives thrive on interacting with others, building relationships, and making connections in a fast-paced environment. 

Our technology stack

• Email and Office Technology - We use Google Suite with a strong focus on web-based programs (Google Sheets, Gmail, slides, documents, etc.)
• Client Relationship Management Software - SalesForce
• Employee Company Communication - Slack
• Phone Service, Customer Voice Communication & Voicemail Management - RingCentral / 360 SMS & CTI

Note: This is an In-Person Role.

$40,000 - $60,000 yearly

What you will be working on?

• Answering a high volume of incoming phone calls, text messages, instant messages, and emails from prospective clients
• Conducting cold calling with prospective clients 
• Addressing client questions and individual needs to provide an exceptional client experience
• Verifying prospective client information for accuracy
• Securing appointments of prospective clients with the acquisition representative through relationship-building sales techniques
• Conducting prospective follow-ups to set appointments with the acquisition representative and to ensure a positive client experience
• Interacting with the Sales Lead and Lead Manager to stay up to date on products and services offered   
• Maintaining client account information and follow-up notes to ensure client questions are answered efficiently and accurately
• Resolving all client complaints in a professional and timely manner
• Communicating updates to the acquisition team with any changes in the appointment or any additional pertinent client information

Who you are

• You are fast-paced and can work quickly and efficiently to satisfy client needs
• You thrive on meeting new people and building relationships
• You love closing the deal or hitting goals - Sales excite you!
• You can maintain multiple communication software platforms at one time
• You feel comfortable communicating with clients by phone, email, text, and instant messaging
• You can communicate with the utilization of proper spelling and grammar
• You love to make people happy and look to solve problems and come up with creative solutions
• You can work in a remote environment and stay self-motivated to complete tasks
• You handle and accept “in the moment” constructive feedback professionally 
• You can manage your time wisely and prioritize assignments independently   
• You have accuracy and attention to detail
• You understand the importance of follow-up and follow-through
• You can communicate professionally and transparently
• You embrace technology

Requirements

• Prior customer service experience in a sales environment
• Must be comfortable working with clients on multiple interfaces and platforms at the same time
• Must be self-directed and disciplined to stay focused on tasks
• Energetic personality with a professional demeanor to close on appointment setting
• Relationship sales-building techniques
• Exemplary interpersonal abilities in communication and active listening 
• Prior experience using SalesForce or another CRM software
• Functional office space with high-speed internet for the optimal remote work environment
• Proficient in modern smart technology with the ability to use multiple platforms, devices, and smart device applications (apps)
• High School Diploma or G.E.D equivalent

Pro Source Home Buyers is a reputable real estate investment company based out of Knoxville, TN. Pro Source Home Buyers currently operates in Tennessee out of Knoxville & Chattanooga and Greenville South Carolina. Our core purpose is to "provide innovative solutions resulting in win-win outcomes."

Alignment with our Core Values is a must:

• Extreme Ownership: 100% accountability of your actions and results.
• Integrity: Do the right thing!
• People First: Understanding the opportunity in order to craft a solution.
• Loyalty: Commitment to the company’s purpose, allegiance, and support for clients and partners.