Triage HCA/CNA

Triage HCA/CNA Job Summary The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced certified nursing assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12 pediatric subspecialty divisions and service lines. This position provides assistive care to patients and their families. Triage incumbents facilitate the efficient delivery of patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines. The Triage team works from the University Pediatric Patient Access Center in downtown Salt Lake City. Incumbents must be willing and able to commute to this location. This position is not responsible for direct patient clinical care. Primary functions include patient care coordination in a call center, separate from clinic locations. The primary job location is 200 S 250 E, Salt Lake City, UT. The University of Utah offers a comprehensive benefits package including: Excellent health care coverage at affordable rates 14.2% retirement contributions that vest immediately Generous paid leave time 11 paid Holidays per year 50% tuition reduction for employee, spouse, and dependent children Flex spending accounts Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities Additional benefits information is available at https://benefits.utah.edu/ Additional amenities include a free membership to the onsite fitness center with state-of-the-art equipment; an outdoor patio/terrace featuring seating and outdoor games; and a variety of food truck services. This position is full-time, 40 hours per week. Regular and punctual attendance is required. Responsibilities Phone management with patients’ parents and other customers, chart review, care coordination, triage, and problem management. Work closely with members of the Department of Pediatrics triage team to provide high quality, efficient care to patients and their families. Communicate directly and indirectly with the healthcare provider to appropriately coordinate patient care. Effectively communicate patient and family concerns over the phone and/or in writing via the electronic health record. Provide patient/family with instructions as provided by their physician. Communicate lab & other test results to families. Assist with medication refills per division-specific protocol. Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans and medication preauthorization. Communicate adjustments or changes in treatment plans to families as instructed by physician. Assist providers with patient and customer communication. Provide patient education as directed (content reflects specific HCA/CNA training, guidelines, care process models, protocols). Report significant changes in patient condition or other pertinent patient information to the care provider. Actively participate in triage customer service improvement initiatives. Actively participate in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.). DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. CommentsWorking Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual. Minimum Qualifications Required Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire. Current certification as a Nursing Assistant with the State of Utah,or completion of first round of clinical and current enrollment in approved nursing education program or successful completion of RN program. For those enrolled in a nursing program, incumbents have three months from completion of RN program to obtain an RN license. If an RN license is not obtained by the end of those three months, the incumbent must immediately obtain a current CNA. Individuals in this job code with an RN license must also have a CNA certification if they remain in it longer than three months. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Preferences Special Instructions Requisition Number: PRN38318B Full Time or Part Time? Full Time Work Schedule Summary: Monday – Friday, 8:00 AM to 5:15 PM (Start and end times may vary within this range). Regular and punctual attendance is required. Department: 00848 - Pediatric Administration Location: Other Pay Rate Range: $18.13 to $23.48 Close Date: Open Until Filled: Yes To apply, visit https://utah.peopleadmin.com/postings/163526 jeid-55b856dabd20ed46bfcf6f20e979cdb8