Supervisor- Happy Daz West St.

Overview:

We are seeking experienced hourly supervisors to join our Happy Daz Team! Candidates should have a passion for customer service, a goal of delivering quality food and beverages, and experience leading a diverse team of people.

Responsibilities will include but, may not be limited to:

• Supporting the management team in a supervisory capacity by filling opening and closing shifts and performing management-level functions:
  • Supporting crew members at the POS
  • Supporting as needed in all positions throughout the restaurant
  • Making contact with dine-in, and drive-thru guests
  • Prioritizing drive time, direct labor, waste control
  • Coaching crew as needed on attendance, uniforms, prep, portioning, product rotation, date labelling, and cleaning and sanitation
  • Handling guest complaints using GRACE to provide a quality customer experience
• Participating in scheduled store meetings upon request
• Leading the team through example by upholding company policies, service standards, and health department regulations
• Assisting the management team with training and cross-training processes, following up regularly with trainers and trainees to promote consistency and cohesion
• Providing insight into employee performance to assist the management team with employee evaluations
• Using positive reinforcement with team members and expressing gratitude regularly to boost store morale
• Offering constructive feedback to staff members in the form of first-level disciplinary action; reserving write-ups and progressive discipline for the managers
• Promoting successful store communication through regular use of company email, shift recaps, Hot Schedules messages, and posted notices

Requirements:

• Must be 18 years old
• 1-2 years minimum customer service experience, cross-training preferred
• Must have open availability and be willing to work a changing schedule
• Record of exceptional attendance, reliability, and scheduling flexibility
• Attention to detail and desire to lead others by example
• Ability to communicate effectively with hourly team members and managers

Work Environment:

• The position is part to full-time, hourly
• The position will report to the General Manager

What We Offer:

• Competitive wages and opportunities for advancement
• Affordable Health, Vision, Dental, and Short-term disability insurance to full-time employees
• 401-K retirement savings plan with up to 4% company match
• A comprehensive paid time off package
• Flexible scheduling
• Weekly pay
• Great hours with no late nights
• Fun, family-friendly work environment