Phlebotomist

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect nasal swab specimens for COVID.
• Perform data entry of patient information in an accurate and timely manner
• Prepare all collected specimens for testing and analysis
• Maintain patient and specimen information logs
• Provide superior customer service to all patients
• Provide direct customer service via phone, email or in person, to ensure client satisfaction throughout their experience with our laboratory, from scheduling their appointment to accessing their result.
• Handle all inbound calls and assist clients by determining needs, scheduling or canceling appointments, taking payments, or referring issues to correct staff person.
• Maintain and update COVID testing appointment schedule.
• Handle and resolve customers' complaints.
• Make follow up calls to customers who have left a message requiring a return call.
• Return emails to customers who have emailed needing support or information.
• Deliver superior customer experience by providing product information, educating potential clients on products and services, and solving problems.
• Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
• Identify and report any critical or reoccurring customer service issues to Supervisor.
• Maintain strict patient confidentiality in accordance with HIPAA guidelines and regulations.

Competencies

• High school diploma or equivalent
• Phlebotomy certification from an accredited agency is preferred
• Previous experience as a phlebotomist
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Flexibility to work overtime as needed

Work Environment

This job operates in a professional laboratory environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.