Patient Services Team Member/Authorizations Department ($14.00 - $18.00 per hour)

FULL TIME POSITION

LOCATION: LAS VEGAS, NV (NON REMOTE POSITION)

Hourly Rate - $14.00 - $18.00 per hour

Responsibilities

• Main point of contact interacting with patients over the phone

• Handles a high volume of incoming calls.

• Schedules patient visits and procedures for multiple clinic locations which involves coordinating and adhering to many departments and their clinical protocols.

• Responds to questions and concerns and directs them to appropriate location or department.

• Provides on-going communication with clinical staff regarding real-time patient status.

• Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling.

• Multitasks between several different technology systems to complete functions.

• Collects and enters all necessary demographic, clinical and insurance information from patients or responsible parties.

• Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols.

• Communicates effectively with physicians and physician staff, ancillary departments, and patients.

• Obtains Authorizations for patient procedures and testing, communicates information to external facilities and patient.

• Works with insurance companies to determine eligibility and provides documentation to facilitate care for patient.

• Performs all other duties and projects as assigned.

• Highly self-motivated and directed with the ability to solve problems

Required Qualifications:

• High School Diploma or GED

• At least one year of medical authorizations and/or one year of call center experience required

• Diagnostic Test Scheduling experience a plus

• Working knowledge and experience with medical terminology and attention to detail

• Excellent customer service skills exhibiting good oral and written communication skills

• Ability to multi-task and navigate between multiple computer systems simultaneously

• Ability to handle a large volume of incoming calls

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals.