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in Troy, AL
- $62
est. per hour WALGREENS • 4d agoUrgently hiring 1.5 mi Use left and right arrow keys to navigate - $36,057
Verified per year - $36,057
Verified per year
Service Desk Support
•11 days ago
| Verified Pay | $12.00 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Troy, Alabama |
Compare Pay
Verified Pay This job pays $1.19 per hour more than the average pay for similar jobs in your area.
$9.04
$12.00
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About this job
Experis / Manpower Group is seeking Customer Service Representative for a client in Troy, AL. Must have basic computer knowledge and good communication skills.
Job Title: Customer Service Representative
Duration: 6 months (High possibility of extension)
Location: Troy, AL - 36081
What is there for you:
- Role: Onsite
- Contract Duration: 6 months (High possibility of extension)
- Opportunity for growth
- High possibility of extension.
We are looking for capable Customer Service professionals passionate about helping others.
- This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues.
- Registration for the Telephonic Timesheet System and/or Web portal
- Assistance with password resets
- Instruction and troubleshooting guidance through timesheet submission.
- Technical troubleshooting on desktop, laptop, tablet, and mobile devices.
- Claims submissions and status
- Direct Deposit Setup, Change, Cancellation instructions and status
- Garnishment Status
- General questions regarding timesheets, payment information, claims or how to use the systems.
Service Desk agents must be proficient with various tools and technology including and not limited to:
- Checking email through Outlook
- Toggling between multiple systems in Windows
- Follow instructions to troubleshoot basic technical issues in Windows.
- Utilizing three different monitors simultaneously
- Multitasking throughout the day in using the computer while speaking with callers on the phone.
- Must maintain a positive image to callers and focus all actions on customer service and satisfaction.
- Adhere to State provided phone scripts.
- Answers questions consistent with program policy and training guidelines
- Protect all aspects of client information by maintaining confidentiality of customer interactions consistent with program privacy and confidentiality rules.
- Follows all guidelines in compliance with security and privacy standards, inclusive of, but not limited to PHI and HIPAA standards.
- Able to adapt to regular changes in information and or directions.
- Ability to comprehend and interpret processes and procedures.
- Must be a team player.
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