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Bilingual Technical Service Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Greeley and Surrounding Areas Pierce, Colorado |
About this job
POSITION OVERVIEW: This position is responsible for responding to customer inquiries and concerns. Explains company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.
Job Duties and Expectations:
- Answers telephone and provides information/assistance to customers.
- Checks mail, fax and email to provide customer assistance.
- Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
- Communicates with customer on the phone or via written correspondence to resolve concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Performs other duties as assigned.
Qualifications
Experience:
- Three (3) months of customer service experience is preferred.
- Bilingual in English/Spanish
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