30+ Call Center Reps Needed - Glendale, AZ

Needed 30+ Call Center Reps in Glendale, AZ Position Overview Receives and/or places telephone calls which are basic and routine to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains on-going customer relationships. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing orders, preparing general correspondence and coordinating with other functions as required. Acts as customer contact regarding pricing, scheduling and shipping. Responsibilities 1. Handles customer calls/correspondence for scheduling and inquiries 2. Offers assistance to customers with service, billing or other issues 3. Records all customer information and call history information accurately on appropriate paperwork or electronic systems 4. Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements 5. Maintains level of knowledge and understanding of features of service, operating systems, marketing promos and special offers Education and Experience Requirements * High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience. * Six (6) months to one year clerical or customer service experience Full-Time Start date 4/28 ***Work Hours: Between 7:00am-5:30pm-CANDIDATES should be available to take a shift within this time frame ***Training Hours: 9:00am-5:30pm (for the first 3-4 weeks) ***Pay Rate: $11.00 an hour and $11.50 for bilingual candidates ***Temporary positions with the opportunity of regular hire status based on performance and business needs.