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Senior Employer Installation Administrator - Hartford, CT - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Hartford, CT Hartford, Connecticut |
About this job
Position Description:
Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
The Senior Implementation Manager will be responsible for actively leading implementation for customer accounts using various databases and/or sourced documents while adhering to quality measures and reporting standards while building a high performance structure.
Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
The Senior Implementation Manager will be responsible for actively leading implementation for customer accounts using various databases and/or sourced documents while adhering to quality measures and reporting standards while building a high performance structure.
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling. By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals. At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
OptumHealth Financial Services has undergone rapid growth over the last five years. The product line and customer base has expanded with a broader range of channel opportunities allowing the business to offer more complex selling and servicing arrangements. Much of the new business sold is multi-product, may span across Optum's business lines and product offerings, is custom, or requires significant product, operational and technical design and implementation services..
Primary Responsibilities:
The candidate will be responsible for leading several customer implementations with mid to large size national companies and contributing to several concurrent multi-product implementations that may include products within Financial Services or across Optum business lines. The candidate will contribute to best practices for designing and implementing solutions according to customer requirements. This position requires a blend of project management, process knowledge, product knowledge and strong analytical, communication, and leadership skills.
The role will be highly visible with an expectation that each customer is provided with the highest quality customer service and exceptional communication to ensure flawless execution during their implementation. The ideal candidate will:
OptumHealth Financial Services has undergone rapid growth over the last five years. The product line and customer base has expanded with a broader range of channel opportunities allowing the business to offer more complex selling and servicing arrangements. Much of the new business sold is multi-product, may span across Optum's business lines and product offerings, is custom, or requires significant product, operational and technical design and implementation services..
Primary Responsibilities:
The candidate will be responsible for leading several customer implementations with mid to large size national companies and contributing to several concurrent multi-product implementations that may include products within Financial Services or across Optum business lines. The candidate will contribute to best practices for designing and implementing solutions according to customer requirements. This position requires a blend of project management, process knowledge, product knowledge and strong analytical, communication, and leadership skills.
The role will be highly visible with an expectation that each customer is provided with the highest quality customer service and exceptional communication to ensure flawless execution during their implementation. The ideal candidate will:
- Have direct responsibility for multiple mid to large size national customer implementations.
- Act in a highly consultative manner ? working closely with the customer, internal product experts, and operations functional teams to ensure that the expectations are translated into detailed requirements.
- Direct the production of requirement documents which communicate process workflow and data/functional/operational needs effectively and accurately to both business stakeholders and technical staff.
- Anticipate customer needs and operational issues and proactively develop solutions to overcome the obstacles and exceed the customer?s expectations.
- Act as a high value individual contributor requiring little direction from supervisor.
- Drive the teams to arrive at a solution that meets customer specifications and can be delivered in the time frame required.
- Provide enhancements and continuous process improvements to the underlying implementation service framework with detailed repeatable processes. The service framework and processes need to be robust and end-to-end, involving all parties from sales through day-to-day operations teams.
- Direct and coordinate activities of project personnel to ensure implementations progress on schedule and satisfy customer specifications.
- Prepare detailed and accurate implementation status reports and work aggressively to resolve gaps and issues and keep the implementation on track.
- Manage the development and execution of user acceptance test plans, training, user documentation and implementation of new systems.
- Provide strong leadership and judgment.
- Effectively maintain and build relationships across business groups.
- Influence without authority in a matrix organization.
- Demonstrated technical capability combined with the ability to effectively communicate technical detail to non-technical individuals.
- Create a team-oriented work climate enabling professional development, encouraging creative solutions and strategies, establishing collaboration and emphasizing quality and cost.
- Facilitate senior management decision making within the scope and change management process.
- Manage overall employee contract loading and use various databases and/or source documents
- Implementation Manager
- Perform other duties as assigned
- Present information to senior leaders across the organization
- Coordinate and lead project teams
- Mentor, coach, and motivate employees
- Audit contract loads for adherence to quality measures and reporting standards
- Research installation issues and develop customer specific resolution
- Oversee customer implementation on multiple platforms by collaboration with other business partners
- Responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching & resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials.
- Positions are responsible for overall employer contract loading using various databases and/or source documents.
- May research installation issues & develop customer specific resolutions. May include auditing contract loads for adherence to quality measures and reporting standards.
- Reviews the work of others.
- Develops innovative approaches.
- Sought out as expert.
- Serves as a leader/ mentor.
Requirements
Requirements:
- An education level of at least a high school diploma or GED
- 3+ years of insurance implementation experience
- Experience working with employer and customer groups
- Ability to perform well in a production environment
- Proficiency with computer and Windows PC applications
- Intermediate level experience with Microsoft Excel
- Ability to work overtime when needed
- 2+ years solid experience in program/project management.
- Demonstrated ability to work against a plan, meet deadlines and produce deliverables relative to target dates.
- Ability to travel approximately 10%. Travel locations and frequency will vary depending on project.
- Undergraduate degree or higher
- Project management experience
- Healthcare experience
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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