Intake Operations Coordinator

Process phone and fax authorization request for medical serices from physicians and hospitals ("providers") in an efficient, accurate and customer-focused manner.
- Effectively handles authorization request via phone or fax from providers, balancing excellent customer service with efficiency
- Follows appropriate procedures for checking member eligibility, authorization history and provider network participation status
- Based on the information provided by the provider, and gathered from computer systems, determines the appropriate handling of each impatient or outpatient request
- Utilizes online tools to determine authorization requirements into the system
- Based on the authorization rules and urgency of the request, either approves the authorization request or escalates to a nurse for review
- Communicates authorization specific to providers either verbally on the phone or written through fax

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .