Bilingual Customer Service Representatives

Engage with a company that knows you're as important as the customer.

Engage with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.

We're in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We're building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE's rock-solid leadership combine d with the fresh ideas of a new team.

Engage as Bilingual Customer Service Representatives, Part Time, Work at Home (20 hours per week maximum) - Phoenix, AZ

The role

Ever spoken with a Customer Service Representative who solved your problem and left you smiling? That's your job description here: making sure our customers know they made the right choice when they chose us. You'll be the main contact for English- and Spanish-speaking customers looking for answers about our healthcare and retail credit cards. Our customers need your help increasing their credit line, understanding payment options and promotional plans and finding ways to make good health and purchases more accessible.

Essential skills and experience

Of course you're a team player. Of course you're good on the computer and calculator. But this role goes beyond the obvious. We need you to:

* Keep computerized customer profiles up to date via written and verbal requests.
* Resolve inquires on new accounts and authorize sales on existing ones.
* Know how to offer and sell additional services.
* Build relationships with clients and customers.
* Have strong numeric aptitude, problem solving and analytical skills.

Qualifications and Requirements

* Be fluent in both English and Spanish.
* 6+ month's customer service experience or equivalent military experience.
* Basic Math Skills - Arithmetic computation
* Ability to work Mon-Sun between 5am and 9pm (MST), with occasional holiday work.


Eligibility Requirements

* You must be 18 years or older
* You must have a high school diploma or equivalent
* You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
* If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired skills and experience

* Ability to perform in a fast-paced environment.
* Excellent verbal, written and telephone skills.
* Sales experience.
* Background in healthcare office environment.

If you're the kind of person who can engage and solve problems, you're the kind of person we need. Learn more and apply at SynchronyCareers.com

Engage with us.

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