Customer Service Rep

Manpower is currently recruiting for a client in Davidson, NC. We are looking for a Customer Service Rep who would be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Major Job Duties and Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as Education/Experience: High School Diploma or equivalent. Entry level to 2 years customer service related experience required. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. actions taken. For additional details on this role contact: Heather Sadler Email: heather.sadler@manpowergroup.com