WorkLife Resource and Referral Coordinator - Tigard, OR

Position Description:

Energize your career with one of Healthcare's fastest growing companies.  

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

Team members will be responsible for researching and providing community resources to Care Advocates who will share the information with their members. Team members will complete searches using clear and appropriate verbal and written communication, complete on average 28 searches per week, and perform other duties as communicated by supervisor.

Primary Responsibilities:

• Provide referral information to WorkLife Specialists, EAP counselors, and Care Advocates within specified time period or 48 hours of intake if not defined
• Research and resources specifically to meet members needs
• Screen and verify resource through telephone interview on each case
• Format resource information into referral template conforming to UBH protocols 100% of the time
• Maintain a weekly caseload based upon current defined metrics and standards.
• Maintain computer database of resources
• Update database each time resource is contacted
• Develop and maintain national database of resources utilizing Internet, web sites, software programs, resource directories and publications on a daily basis
• Accurately follow complaint procedures and document complaints against providers and resources within one hour of receipt of complaint
• Represent Optum at meetings, conferences as required.
• Participate in monthly team meetings
• Interface with provider organizations as needed
• Provide information through consultation and educational materials to providers and community resources as needed
• Assist service delivery team and other Optum departments as needed
• Maintain and improve knowledge of research skills
• Participate in at least 4 hours per quarter of off-site training, observation, or workshops.
• Participate in Optum in-service and conference trainings