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Customer Development Manager
| Hours | Full-time, Part-time |
|---|---|
| Location | McLean, VA McLean, Virginia |
About this job
Customer Development Manager
At Capital One, we don’t hire people for positions—we hire people to build evolving, fulfilling careers.
Within the Spark Small Business Credit Card Team, we are Small Business Proud! Our Customer Development team works with Small Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Through a consultative approach, we are able to help Small Business Owners optimize the rewards and benefits they receive from their Spark Business Card.Â
We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business.
To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers. So we have committed to building field-based regional teams that engage small businesses in their own communities and on their terms.
As a Customer Development Manager you will be assisting small businesses to thrive and to grow the Spark brand in an industry changing way.
Job responsibilities include but are not limited to the following:
-Learn about local small businesses and their purchasing needs and behavior
-Analyze the small business’s total business spend to identify additional opportunities to leverage the Spark card
-Assist the business with incorporating the Spark card into their purchasing platform and bookkeeping software
-Teach them that their Spark card can be the primary vehicle in their buying cycle
-Reinforce the value proposition of the Spark card
-Follow up on small business referrals from existing client base
-Initiate and participate in education and/or networking events
-Establish relationships with “centers or influence†in order to engage with the local small business community.
Qualifications
Basic Qualifications:
- High school diploma, GED, equivalent certification or military experience
- At least 1 year of sales experience
Preferred Qualifications:
- 2 years of sales experience
- 2 years of client management experience
No Agencies please.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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