Crown Bolt Special Orders Coordinator

Position Purpose: 
Serves as the main point of contact for Special Orders post sale until the order is closed. Responsible for tracking special orders while also following up with stores, vendors and distribution centers to ensure efficient, accurate and timely deliveries. Provides customer service to customers via the Pro Desk Home Depot associates. 

Major Tasks, Responsibilities & Key Accountabilities: 

• Receives inbound calls related to special order purchases from Pro Desk Associates on behalf of instore customers. Delivers high quality, timely, customer service by follow up and resolving S.O. related issues 
• Order maintenance: double checks for accuracy, tracks orders from placement to close, enters incoming orders and all transactional data into our system 
• Checks order fulfillment and shipping statuses and follows up accordingly with Distribution Centers and/or customers. Pushes escalation of processing/handling if necessary 
• Creates order quotes based on quantity, supplies, and vendor price point differences for potential special orders requested via email 
• Backs up Sr Manager, on rare occasion, in purchasing of special order product from our partnered vendors.
• Completes returns by notifying vendor, sending out shipping label, and monitoring process to ensure product is returned to the correct destination successfully 

Nature and Scope: 
This position reports to Special Order Desk Sr Manager 
This position has no Direct Reports 

Environmental Job Requirements:

Environment:  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. 

Travel:  Typically requires overnight travel less than 10% of the time.

Standard Minimum Qualifications: 

• Must be eighteen years of age or older. 
• Must pass the Drug Test. 
• Must pass Background Check. 
• Must pass pre-employment test if applicable.

Education Required:  The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. 

Work Experience Required: 1

Physical Requirements: 
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. 

Preferred Qualifications: 
Customer service and administrative experience
Intermediate proficiency with Microsoft excel 
Strong verbal and written communication skills and follow up ability 
Fastener industry experience or foundational knowledge a plus 

Knowledge, Skills, Abilities and Competencies: 
Professional telephone manners Time management skills 
Strong attention to detail and accuracy 
Ability to prioritize and multi-task in a fast paced environment