Broker Agent Service Senior Representative - Phoenix, AZ - Full-time / Part-time

Position Description: 
Energize your career with one of Healthcare’s fastest growing companies.  
 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
Responsible for the daily support of the sales function to minimize the administrative work of producers. Responsibilities include analyzing and reporting sales data, and managing the operational logistics of sales meetings and activities. Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems and procedures.

Primary Responsibilities:

Review applications, gather data, determine eligibility and compliance
Process broker and agent licensing, appointment and contracting credentials
Ensure that all paperwork, credentials and other necessary documents are in good order
Perform analysis of submitted material for completeness and accuracy, analyzing, credentials and documentation
Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
Identify risks or issues and assess/implement alternate solutions
Production desk processing of licensing, appointing and contracting work
Monitors the day-to-day activity on assigned accounts to keep agent and other stakeholders informed of relevant information or lack thereof
Participates in interdepartmental team efforts, such as implementation of updates to the production system
Input applications and process changes to current contracts
Responsible for analyzing, processing and completing cases
Perform other related duties as required to achieve the goals and objectives of the company and department

Required Qualifications:

High School Diploma or GED
2+ years of previous experience in a customer service or sales support role
1+ years of experience using multiple computer programs simultaneously to enter, review, and verify information
Ability to use Microsoft Outlook for calendar management, meetings, e-mailing, and managing e-mail folders
Ability to use Microsoft Excel for data entry, sorting, filtering, and entering information into basic tables
Ability to use Microsoft Word to create general correspondence, use spell and grammar check tools, and enter information into forms/templatesPreferred Qualifications:

1+ year of experience Contracting/Agent Sales LicensingCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.