AP Exceptions Senior Associate

This role will be part of Amgen’s Procure to Pay organization within Global Business Services. The Sr. Associate AP Exceptions is responsible for ensuring appropriate review and resolution of escalated exceptions from the BPO and will act as surge support, as required. This role will involve the regular interface with the BPO invoice exception team, stakeholders and appropriate S2P personnel to address and remedy issues and is critical to ensuring the timely payment to suppliers.

Key Responsibilities:

Interfaces with BPO invoice exceptions team to ensure timely closure of exceptions
Conduct reporting of exceptions metrics to identify issues and resolutions to support prompt resolution
Reviews exceptions generated by assigned type for invoice receipt and invoice approval
Helps to resolve escalated issues related to exceptions
Provide input into updated standards and service levels with a focus on continuous improvement
Engages appropriate parties and resolve issues; parties may include Amgen requesters, Amgen Sourcing teams, Suppliers, and other members of the Sourcing, Planning and Analytics team
Follows Amgen guidelines to resolve exceptions
Track resolutions for timely completion
Responsible for driving customer satisfaction through timely and accurate resolution of exceptions
Ensure compliance to internal and external policies, regulations and laws within the Contract to Pay process

Basic Qualifications:

Master's degree
OR
Bachelor's degree and 2 years of Finance experience
OR
Associate's degree and 6 years of Finance experience
OR
High school diploma / GED and 8 years of Finance experience.

Preferred Qualifications:

3 or more years’ experience in Accounts Payable exception management
Experience working for a Global corporation
Strong written, verbal communication and inter-personal skills
Intermediate to Advanced level knowledge of office tools e.g. MS Excel
Be customer focused and have a problem solving attitude
Ability to multi-tasking and working with short timelines
Take complete ownership of assigned activities
Be a team player, help the team to meet critical deliverables.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.