Senior Manager of Program Management (Operations) - High Cost

Why Work Here?

Our mission to achieve universal service addresses America's current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation.

Additional information on USF programs can be found at:

Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn't just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We've worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused

As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking an experienced, dynamic and collaborative professional to serve as a Sr Manager of Program Management to join our High-Cost team. Reporting to the Sr. Director.

• Oversee and manage the program operations teams and programmatic issues, including compliance, documentation discrepancies, deadlines, eligibility, and other policy-related concerns.
• Develop and maintain the program team to ensure the reduction of waste, fraud, and abuse.
• Ensure relevant process, risk, and control data is communicated to USAC management and the FCC in a manner that facilitates mitigation of risk and remediation of control issues.
• Use data to identify patterns and trends to help make real-time decisions and recommendations about program integrity, risk management, compliance in order to reduce waste, fraud, and abuse.
• In absence of the Director of Program Management, act as the liaison between the program and other USAC divisions to promote continued programmatic and enterprise-wide alignment.
• Assist with the review and provide input on IT systems business requirements and scoping documents for IT systems related development.
• Contributes to the development of external program communication documents and other related outreach strategies.
• Provides resolution on specialized areas of concern raised by staff regarding all aspects of program compliance for complex, broadly impactful issues.
• Identify, recommend, and implement to the Director and Vice-President of Programs operational efficiencies to streamline & improve the review process.

About You

• Bachelor Degree (Master Degree preferred) and relevant technical training and certifications.
• Five (5) to Seven (7) years of directly related experience.
• Five (5) to Seven (7) years of management and operational/ technical leadership experience.
• Minimum of 5 years' of project/program management experience, including scoping timelines/project plans, participating and or leading cross-functional teams, and owning deliverables.
• Minimum of 3 to 4 years' of direct or indirect management and technical leadership experience.
• General knowledge of the Federal Universal Service Fund (USF) programs.
• Problem solver with great attention to detail can work with little supervision and multi-task.
• Excellent analytical and proven problem-solving skills.
• 5 to 7 years of experience performing duties similar to those listed above.
• Experience performing or overseeing financial and/or regulatory reporting and analysis.
• Demonstrate strong interpersonal skills and have strong verbal and written communication skills with the ability to work in high-pressure situations.
• Proficient in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies, please.