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Partner Support Manager I
•17 days ago
| Estimated Pay | $18 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Alpharetta, Georgia |
Compare Pay
Estimated Pay We estimate that this job pays $17.69 per hour based on our data.
$9.02
$17.69
$30.7
About this job
At Promethean...
We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.
Our company is rooted in our , igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our initiatives.
As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.
The Partner Support role is to manage the assigned partners and service providers to deliver a best-in-class post sales customer service. This role will be responsible for ensuring the partners and service providers are trained appropriately, on all aspects of post sales, support and warranty processes and adhere to Promethean processes and agreed service levels, as if they were Promethean.
Job Duties and Responsibilities:
- Manage the assigned region Support and Service Providers, by ensuring:
- Product Service Providers are customer focused and deliver quality services at competitive pricing
- On Site Service Providers are customer focused and deliver quality services at competitive pricing
- Channel (Distributors and Resellers) partners deliver quality services to end customers through continuous monitoring
- In field reactive Product support and Investigation in region
- Continual monitoring and evaluation of our service providers and services for performance and cost efficiencies
- Coordinate all required product and process training for installation and service on new products or new partners
- Ensure excellent customer service of Service Providers by constantly reviewing processes for continuous improvement.
- Ensure each team member works collaboratively with its region cross functional teams with instructional media creation, event support and installations
- Ensure each team member works collaboratively and communicate effectively with its region cross functional teams on escalated service issues to successful resolution
- Assist and coordinate chargeable repairs in region with service providers
Job Skills and Qualifications:
- 2-3+ years' experience in Hardware Support and Services management
- 2-3+ years' experience of electronic products
- 2-3+ years' experience of onsite and workshop electronic hardware repair practices and processes
- Excellent communication skills (verbal & written)
- Mechanical or electrical engineering degree or certification
- Project Management qualification and experience (an advantage)
- Ability to demonstrate competent technical knowledge and aptitude to perform all business operational support tasks
- Knowledge of health & safety activities, risk assessments and method statements
- Be able to demonstrate Strong leadership, self-motivated and innovative approach to continuous development
- Experience of report generation - Cognos and Microsoft packages essential (BI tools an advantage)
- Knowledge of Salesforce.com preferred
- Travel is required
- Tuesdays & Wednesdays in office (Alpharetta location)
Base Range: $64,400 - $78,700 + Bonus Eligible
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include:
* Medical, Dental, and Vision Insurance
* Spending Accounts (FSA and HSA)
* Disability Programs
* 401(k) Retirement Plan with Matching
* Generous PTO and Holidays
* Parental Leave Programs with Child Care Subsidy
* Paid Volunteer Time Off
* Well-Being Programs (For example, company-wide health challenges)
* And more!
Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy:
Please contact if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
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