Residential & Commercial Billing Clerk

Job Title: Billing & Credit Specialist Associate

Job Code: 128652

Grade: 33

Responsible for a variety of tasks that support the Billing and/or Credit operations of OG&E. Working with a range of customers including residential, commercial, industrial and municipal organizations, the Billing & Credit Specialist will answer questions, resolve problems and work to address customer issues.

Entry level professional. Performs assignments with standardized processes. Works under direct supervision. Resolves questions and problems within established standards and guidelines. Follows established procedures to accomplish requirements of job.

* Resolves routine questions and problems.

* Performs data entry and analysis.

* Processes inbox items and orders.

* Research and resolve account issues.

* Works with team members to maintain accounts.

* Prepares and receives forms and correspondence.

* High School Diploma/GED And 2 years related SAP experience.

* May be required to work overtime and weekends and holidays.

* May be required to work non-standard work schedules.

* May require ability to work from home.

* Long periods of sitting at a workstation using a computer, phone system, monitor and keyboard.

* Work is performed in an office environment in cubicles.

* May work in an open office environment with normal levels of noise.

* May exert up to 20 lbs. of force occasionally to move objects.

* May involve walking or standing for brief periods of time.

* May occasionally travel to locations outside of primary work location for training, meetings, etc.

* All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. Individuals in positions in which driving is an essential function are subject to the terms and conditions set forth in OGE Energy Corp.'s Drug Testing Plan.

* Decision Quality: Makes good routine decisions with coaching from others.

* Customer Focus: Asks questions to accurately identify customer needs.

* Communicates Effectively: Responds openly to others.

* Collaborates: Makes productive contributions to the group.

* Ensures Accountability: Holds self-accountable for complying with policies, procedures, and work requirements.

* Action Oriented: Displays a can-do attitude and enthusiasm.

* Drives Results: Maintains work focus despite obstacles or setbacks.

* Self-Development: Pursues ways to develop new skills.

* Demonstrated SAP navigation and analytical skills.

* Ability to recognize process improvement opportunities.

* Working knowledge of Microsoft applications.

* Pre-Employment Drug Screen

$32,781 - $40,976