District Manager - Multi-Family Property Management

UDR, Inc. and its affiliated companies are seeking a District Manager to join our team! This position oversees operations of five (5) apartment communities (2,583 total homes) located in Alexandria and Herndon, VA. This position offices out of Dominion Lake Ridge, our apartment community located in Woodbridge, VA.

General Summary of Duties: Responsible for operations of a portfolio of communities. Ensure the optimum operational and financial performance of the communities, including personnel, collections, resident services, maintenance, revenue enhancing, and other capital improvements, contracted services, administration, reporting, and safety and compliance. Monitors budgets, ensures efficiency of the community, sustains mechanical and cosmetic maintenance and preservation/renovation of the community.

Essential Functions:

• Identify opportunities to increase controllable net operating income by implementing programs designed to achieve the district's financial, operating, and resident services goals and to promote the long-term financial growth of the assets.
• Gather and interpret current market and economic information that impacts the communities and implement short and long-range marketing to achieve the communities' occupancy goals.
• Monitor policies and procedures appropriate to the day-to-day operations of the communities.
• Meet and support key community/district objectives, in order to meet or exceed organizational expectation.
• Resolve customer service issues that escalate from the communities.
• Promote activities that demonstrate quality service to residents, consistent with the organization's philosophy and work with communities to implement on-going resident retention programs to minimize turnover and promote resident satisfaction.
• Conduct weekly routine site inspections to ensure that the physical aspects of the communities are within the company standards regarding the grounds, curb appeal, market ready units, risk management/safety requirements, cleanliness, and general appearance. Manage quality control to meet company expectations. Work with the Community Directors and/or Resident Service Managers to meet established expectations for curb appeal and market ready homes.
• Produce administrative, accounting, and other reports as needed and required.
• Develop and maintain emergency action procedures for the properties.
• Hire and train new staff and develop staff to maximize potential.
• Supervise direct reporting staff in accordance with overall company policy.
• Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.
• Approve time records and requests for time off.
• Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. Manage and oversee communities and staffing and when needed due to management leave of absence, job vacancy, etc., fill-in as necessary. Schedule office staff to ensure maximum coverage as determined by staffing model and individual property needs.
• Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
• Comply with all Company policies and procedures related to employment.
• Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform other duties or projects as assigned or as necessary.

Education and Experience:

• Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• Minimum of four to six years' supervisory experience, preferably in residential properties, rental operations, or related business operations required.
• Minimum of four to six years' experience in a strategic planning, financial analysis, business development role, or operational management preferably within the real estate industry.
• OneSite or other site operating system experience is required.
• Must have and maintain a valid driver's license unless otherwise noted.

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club, honoring our associates for their exceptional customer service and operational excellence.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.