Customer Service Rep - Account Manager

Would you like to help others succeed while being able to work from home? If so, ApplicantPro is currently hiring for a full-time Customer Service Rep - Account Manager to join our remote team in helping clients with their hiring process!

As our Customer Service Rep - Account Manager, you'll earn $16/hour and enjoy phenomenal benefits and perks that include:

• Medical, dental, vision, and other insurance options for full-time employees
• Paid holidays including Black Friday
• Generous paid time off (PTO) that starts accruing on your first day
• A 401(k) option
• Flexible spending accounts (FSAs)
• Life insurance
• Flexible work-from-home opportunities
• A down-to-earth casual environment
• A positive team-oriented culture
• The opportunity to earn a monthly bonus

Whether you're an experienced customer service professional or looking to start a career in this field, we provide training and development opportunities to help you succeed! So, what are you waiting for? Take the leap and apply today to become our remote Customer Service Rep - Account Manager!

DISCOVER WHO WE ARE:

Founded in Utah in 2007, we maintain offices in Sandy and St. George. Our team provides our clients throughout the US and Canada with user-friendly hiring software and a methodology that teaches them how to hire better. We believe that hiring should be a positive experience that considers the needs of both parties, and that's why we work hard to "eat our broccoli" and practice what we preach. We care more about results than about "how things have always been done." And, our people truly care about our clients and each other!

We are proud to have been named one of Utah's Top Workplaces by The Salt Lake Tribune. As we've steadily grown, we've come to understand that the core of ApplicantPro is our amazing team. We hire people based on their potential more than their history. Our awesome vibe welcomes creative, innovative, and collaborative minds who enjoy being part of a passionate and supportive team. We have an informal work environment but are serious about what we do. Our employees are too busy learning, growing, and delivering results to get mired down in office politics. We encourage each other to stay humble, be hungry, think smart, solve problems, build confidence, think abundantly, and be authentic.

LOCATION & HOURS:

While preference is given to candidates who reside in UT, this remote position is available for people authorized to work in the US who live in these states: AK, AR, AZ, GA, ID, NV, NC, TN, TX, UT, and WI!

We provide a flexible schedule within our main business hours of 8 am - 5 pm MST. While you need to be available during these hours for client coverage, you can adjust your schedule for appointments or family needs as necessary!

A GLIMPSE INTO YOUR DAY:

As a remote Customer Service Rep - Account Manager, you're the linchpin between our cutting-edge hiring software and our valued clients, adeptly blending exceptional customer service with invaluable hiring support. Through personalized interactions over the phone and email, you excel in resolving technical issues and teaching our clients how to use our system. Your proactive and upbeat approach is the winning formula our clients need as they navigate the challenges of filling open positions. Collaborating closely with your team and clients, you play a pivotal role in identifying perfect candidates, crafting compelling postings, and designing effective screening questions. From scheduling appointments to resolving complaints, your keen attention to detail ensures top-tier support from inception to completion!

WHAT WE NEED FROM YOU:

We're looking for a customer service rockstar with a positive attitude and an eagerness to assist small businesses with their hiring needs. Is this you? If so, check out our requirements below!

• Exceptional customer service and phone skills
• Above-average computer skills
• Creative writing and problem-solving skills

We can teach you all about our hiring and applicant tracking software!

Ready to become our remote Customer Service Rep - Account Manager? Yeah, you are! Our initial application process is quick, easy, and mobile-friendly, so don't hesitate to apply today!

Our hiring process includes an online assessment, so watch for that email - don't worry, there are no right or wrong answers, we just want to get to know what makes you - well, you! We also may send a one-way video interview, allowing you to share why you are perfect for this role, where and when it is best for you! We do live interviews via Zoom with the hiring managers and HR. We will reach out via email or text, so make sure you check your spam. You should expect to hear from us, one way or the other, within about 2 weeks.