Patient Service Representative l - Training Provided

Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life. We have 8 medical offices located in communities throughout Western NY and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you’re passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you’ll fit right in!

We offer:

-Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible!

-Flexible schedule that promotes a healthy work life balance!

-Competitive wages!

-Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date!

-Retirement Plan 403(b) with a competitive company match

-Organizational support of continuing education and professional development!

-Company paid life Insurance!

-Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company paid holidays!

The Patient Service Representative provides customer service to all customers, both over the phone and at the check-in area, for all arriving and departing patients. This position is responsible for scheduling future appointments both in person and via the telephone, registering new patients in the EHR, checks registration forms for completeness and accuracy, and scans registration into patient EHR.

Job Responsibilities:

• Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy.
• Promptly and courteously, greet arriving patients and guests.
• Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out.
• Process payments received via mail, phone, or in-person.
• Schedules future appointments as needed, at both checkout window and over the phone.
• Refer patients to Patient Accounts Office if financial plans are necessary.
• Scans all completed patient paperwork into patient EMR in a timely manner.
• Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider.
• Monitors appointment schedules
• Respond to Patient/Physician inquiries
• Reschedule patient appointments when providers call in sick or schedule time off.
• Direct patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller.
• Call appointment reminders for physicals and all new patient appointments and change appointment status to “confirm” when done. Call failed appointment reminder calls to attempt to confirm appointment.
• The ability to communicate effectively with patients and staff from all departments.
• Attend regular staff meetings, trainings, and other meetings as requested.
• Maintain a safe, clean and orderly work area at the front desk and waiting room.
• Schedule interpreters (internal or external) for patient appointments.
• Balance cash receipts at the end of shift and prepare appropriate reports.
• Make sure the building is unlocked in the morning, and locked at night with the alarm set by the last employee to leave the building.
• Adheres to all organizational policies and procedures.
• Any other reasonable requests from management.

Skills/Qualifications:

• Communicates effectively with patients, and co-workers in other departments
• Participate in organizational efforts to provide the highest quality patient care
• Ability to work a flexible schedule. Some evenings and weekends may be required.

Education/Experience:

• High School diploma or equivalent.
• 1-2 years of medical office experience/call center preferred
• 1-2 years of prior administrative or customer service experience

Comprehensive Benefits:

Health / Dental /Vision Insurance

Retirement Plan

Tuition Reimbursement

Public Service Loan Forgiveness

Generous Time Off