AutoZone is the leading retailer of aftermarket automotive parts in North America. The foundation of AutoZone’s success is their culture, which defines how their employees, also called "AutoZoners," take care of customers. AutoZone prides itself on providing the necessary support and training to help AutoZoners advance their careers, gain valuable experience and be a valued member within one of the industry’s retail leaders.
AutoZone has stores all throughout North America and stocks a wide variety of aftermarket parts as well as some original equipment manufacturer parts. Due to a lack of franchise operations, all AutoZone stores are corporately owned.
Number of employees
AutoZone is an industry leader with 87,000 employees and has its headquarters in Memphis, TN.
AutoZone started out as a division of the Memphis-based Malone & Hyde. At that time, the company was known as Auto Shack. On July 4, 1979, the very first Auto Shack opened its doors in Forrest City, Arkansas.
However, it wasn’t until 1984 that Auto Shack became the first auto parts retailer to create a quality control program for its parts.
By 1987, the company had stores all across the South and the Midwest and had officially changed its name to AutoZone. This was around the time that AutoZone introduced their WITT-JR electronic catalog system that allowed individual stores to look up parts and keep warranty information. AutoZone has since become the largest retailer of automotive parts in North America.
Company mission statement
Rather than a mission statement, AutoZone has implemented an AutoZone Pledge and Values. The Pledge goes “AutoZoners always put customers first! We know our parts and products. Our stores look great! We've got the best merchandise at the right price.” Putting customers first is the most important and that is why it is the first line of the pledge. The Values statement goes
“An AutoZoner always...
Puts Customers First
Cares About People
Strives for Exceptional Performance
Helps Teams Succeed”
AutoZone is placed in the retail industry, with a sub-industry of hardline retailers.