Assistant managers have a lot of responsibility, and this job requires great leadership skills. Whether you’re managing a group of sales people in retail or dishing out orders to servers in a restaurant, you'll need to keep a level head, be able to multitask and have excellent people skills.
Assistant Manager Job skills
The good news is that your training will teach you everything you need to know to succeed on the job. But here are a few skills you should have from the get-go:
- Leadership: You will have several people you need to supervise in addition to handling general complaints, last-minute schedule changes, kitchen mess-ups and inventory problems. Assistant managers are leaders and should represent their company and themselves well by acting as a role model to the people reporting to them.
- Organization: There will be a million and one things going on as an assistant manager and everyone will assume that you have it all worked out for them. You should be able to stay focused during busy times and delegate tasks to employees to keep business running smoothly.
- Recruiting and training: Assistant managers are usually the ones responsible for recruiting and interviewing quality people to staff your location, as well as making sure these new employees transition as smoothly as possibly into their jobs. You should be a good teacher who tries to help employees who are having difficulty picking up new skills.
- Being friendly and outgoing: People skills and customer service are a must in this job. Not only will you interact with your employees every day, but you will also need to assist customers when they have questions, concerns or complaints. Put on a happy face and address these issues in a professional manner.
- Staying attentive: This is not a position where you can sit back, forget about the people around you and do your own thing. Your job is to be attentive to your employees by motivating them to succeed and improve. Even if business is slow, keep your staff in high spirits and be as helpful as possible to customers and clients.
Assistant Manager Salary
- Average hourly wage: $18.81
- Median annual wage: $34,900
- Discounts: If you work in the retail or restaurant industries, you may be entitled to an employee discount on merchandise or food. Other industries have some great perks too, which might include discounted hotel rooms/suites, free phones and gas cards.
- Sales incentives: In many sales environments, managers who have the best sales month or bring in the most revenue are given incentives like bonuses, gift certificates or even a paid day off.
- Great chance for promotion
- Earn valuable leadership skills
Shifts vary depending on the location, but most assistant managers can expect to work a full 40-hour week. Availability on nights, weekends and holidays is also usually required.
Dress the part
Depending on the establishment, work attire varies. Many clothing stores require employees to wear that company's brand or dress business casual (example: dress pants and a nice shirt). Other companies, like auto shops, restaurants and entertainment establishments, will provide you with a uniform. If you're unsure of what's appropriate to wear in this position, ask others in management for a copy of the dress code. Remember that you are setting the standard for your employees, so it is better to dress up than down.
“Assistant managers just shout orders at the employees they manage.”
While this job does require you to take control and delegate responsibilities to other workers, assistant managers get their hands just as dirty as their employees. One of the main requirements for this position is people skills, and ordering people around like servants doesn't fit the bill. You'll be so busy dealing with customers, answering phones, filing paperwork, training new employees, cleaning the store/office and covering shifts when you're shorthanded, you won't have time to sit back and relax while telling other people what to do.
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