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Front Desk Agent / Audit - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 5921 Harbour View Boulevard Suffolk, Virginia |
About this job
The Hilton Garden Inn Seeks a Front Desk Agent and Night Audit. Must be able to work flexible hours. They are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.
Only applicants with prior front desk experienceand orexceptionally strong customer service skills will be considered.
Job Summary
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing.
Activate and file room keys.
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs.
Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Follow all company policies and procedures. ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.
Only applicants with prior front desk experienceand orexceptionally strong customer service skills will be considered.
Job Summary
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing.
Activate and file room keys.
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs.
Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Follow all company policies and procedures. ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.
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