Housekeeping Supervisor - Full-time

Housekeeping Supervisor

The Housekeeping Supervisor role has a dual focus. The first focus is the daily management of the housekeeping staff, which includes hiring, training, scheduling, evaluation of staff, and oversight of housekeeping operation; second, to perform routine housekeeping tasks as a housekeeper would. This is accomplished by normally spending 40% of the time supervising, and 60% of the time performing housekeeping tasks.

Routine Functions of the Position:

Supervisory Component:

• Responsible for daily oversight of the housekeeping operation/staff to ensure a proper level of sanitation is maintained, and the facility maintains a positive appearance/image to provide a high level of customer satisfaction.
• Responsible for interviewing/hiring of housekeeping staff.
• Responsible for mentoring/training housekeepers and other staff on the proper housekeeping procedures related to cleaning resident apartments and common areas.
• Responsible for maintaining the work schedules of entire housekeeping staff to ensure proper coverage.
• Responsible for conducting evaluations of the housekeeping staff’s job performance.
• Responsible for inventory management of all cleaning & linen supplies and preparation of linens.

Housekeeping Component:

• Vacuums and dusts all living areas of resident units. Changes linens/makes beds. Removes trash in all units.
• Thoroughly cleans and disinfects all resident bathroom surfaces using approved products.
• Vacuums and dusts all common and office areas. Removes trash from all common and office areas. Cleans and disinfects all bathrooms for public and co-worker use using approved products only.
• Checks and cleans, if needed, laundry room, service kitchen, activity room, dining room.
• Maintains and protects resident and co-worker confidentiality.
• Encourages resident participation in activities within facility.
• Recognizes and respects residents’ rights.
• Recognizes and reports fire/safety hazards in building. Reports maintenance needs promptly. Takes all appropriate safety precautions to minimize risk of injury to resident, self, and other co-workers.
• Participates in continuing education programs to promote self-development and contributes to the development of the team by helping new co-workers learn job tasks and responsibilities
• Practices responsible teamwork as evidenced by participation in facility meetings, commitment to workgroup’s efforts to improve operations or resolve problems, and a willingness to lend assistance to other facility and campus co-workers.
• Performs other relevant duties as assigned or as necessary.

Critical Success Factors:

• Exhibits the ability to effectively communicate with the administrative team to coordinate/facilitate daily housekeeping services as well as extra housekeeping support for special campus events.
• Needs to be self-supervising/motivating.
• Must be a good listener, mediator, and empathetic.
• Demonstrated skill in interviewing, hiring, training, supervising, and evaluating.
• Willing to be part of a team, and relay team concepts to all dietary staff and other co-workers.
• Knowledge of housekeeping operations.
• Commitment to confidentiality that pertains to both resident and co-worker information. Relates personal information only to appropriate supervisory workers for action or attention.
• Approaches work with a flexible attitude. Can change course of activity with changing resident/campus demands without experiencing undue stress or frustration.

Work Environment:

• Stand/walk up to eight hours a day
• Frequently support up to 70 pounds.
• Occasionally lift/carry up to 20 pounds.
• Frequently kneel, bend, and reach.
• Operates washers and dryers, vacuum cleaner, call bell/intercom/telephone systems.

Minimum Qualifications:

• Experience: Housekeeping experience and some supervisory experience.
• General: Successful candidate will have an outgoing personality, solid communication skills and strong customer service orientation. Must present a neat, clean appearance and demonstrate a positive, cheerful attitude.
• Basic knowledge of computers.

• Must be able to work EOW/EOH