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Sr Analyst, Continuous Improvement
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue, WA Bellevue, Washington |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.
This position is located at the T-Mobile Corporate Headquarters in Bellevue, WAThe Sr Analyst supports the Call Center - Direct to Customer organization's continuous improvement initiatives by providing business insight and actionable intelligence to drive strategic business recommendations and initiatives. The Sr Analyst provides analytic support by dissecting large data sets and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence executive level audiences. Works independently to develop critical business partnerships to drive cross-functional business engagement, analysis and collaborative issue resolution recommendations.
Minimum Requirements
This position is located at the T-Mobile Corporate Headquarters in Bellevue, WAThe Sr Analyst supports the Call Center - Direct to Customer organization's continuous improvement initiatives by providing business insight and actionable intelligence to drive strategic business recommendations and initiatives. The Sr Analyst provides analytic support by dissecting large data sets and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence executive level audiences. Works independently to develop critical business partnerships to drive cross-functional business engagement, analysis and collaborative issue resolution recommendations.
- Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
- Query data from relational databases (Teradata, MS SQL server)
- Ability to perform data validation, analysis and modeling (root cause analysis, behavioral analysis)
- Develop Executive Level presentations
- Present complex and customized analytic findings
- Lead continuous improvement initiatives for the Call Center (Direct to Customer) Organization
- Create and distribute high level business performance reporting
- Build cross functional relationships to drive strategic discussions and continuous improvement
Minimum Requirements
- 5 years knowledge, or experience working with SAS or other Statistical analysis tools
- Proficient in MS-SQL and 5 years experience working with relational databases (Teradata, Oracle, MS-SQL server)
- Highly proficient in Excel, Access, and PowerPoint
- Advanced skills in report development and data analysis is required
- Excellent communication skills (verbal and written)
- Bachelors Degree in (Quantitative Analysis or Business Analysis or Related Field)
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