Team Lead - General Merchandise - Part-time

This position works closely with the Department Manager(s) or Store Manager to assist customers and recommend computers/computer accessories based on knowledge of current products and software.  This position may also receive, price, stock and display computers and/or computer merchandise to meet the needs of the store’s customers, drive sales and profits. May assist sales associates with completing the work of the department.

Job Responsibilities

Leads the work activities of sales associates, FT/PT and Temporary including:

• Leading the activities of the sales associates in the department according to established guidelines
• Assist customers and suggest selection of computers and computer merchandise
• Plan and attend author events frequently
• Receive packages verifying invoice reflects correct merchandise, is complete and merchandise is not damaged or defective, prices and enters into inventory. Prepares purchase orders
• Ensures shelves and other displays are stocked, restocked and maintained according to company standards
• Leads and may assist sales associates with processing online orders including but not limited to:
  • Enters sales
  • Pulls computers and prepares same for customer pick-up or shipment.
  • Communicates order status to customers
  • Performs periodic website maintenance

• Ensures markup or markdowns are taken accordingly

• Coordinates work schedules with other departments to insure adequate coverage of the selling floor and telephones at all times. Operates a cash register to ring up sales, issue refunds, or to pay out on a buyback; completes discount forms for faculty or employees and refund tickets/slips. Reconciles and balances registers at the end of a shift, or end of the day. Calculates prices, counts cash and may balance register and prepare bank deposits. Runs register reports and audits transactions for accuracy. Maintains cashier integrity and conducts unscheduled cashier and buyback audits regularly. Reports discrepancies to Store Manager.
• Fills in for absent employees, and helps out in other areas during periods of high volume. May be assigned projects or certain goals from time to time.
• Answers inquiries and assists customers with their purchase.
• Responds to escalated customer inquiries to ensure optimal resolution and positive customer experience.
• May handle inquiries from faculty, staff, and certain vendors. May accept and complete special orders for merchandise or books from customers and call them when their order arrives.
• Trains new employees and retrains current employees on policies, procedures, asset protection and theft identification and resolution procedures. Uses on-boarding modules to train and cross train employees; uses seasonal training materials in Rush and buyback
• May be a key holder in certain stores and have opening and closing responsibilities
• Applies shrink prevention practices and activities, such as visible customer service, etc.
• May assist other store sales associates with completing the work of the department, as well as off-site sales opportunities.
• Performs other duties as assigned

Qualifications

• Associate’s Degree or equivalent required
• Three years of previous customer service and/or retail experience. Supervisory experience preferred.
  • Advanced MS Office/Apple skills
  • Able to work flexible hours (including late evenings)

Location:

California State University East Bay is known for award winning programs, expert instruction, small classes, a highly personalized learning environment—and a choice of more than 100 career-focused fields of study. Enrollment is over 13,000 and the university has two scenic campuses—one in the Hayward Hills overlooking San Francisco Bay and the other in the Concord foothills of Mt. Diablo—plus a professional center in dynamic downtown Oakland, California.    

Internal Applicants:

Please click on APPLY NOW to apply

An Equal Opportunity Employer

Part Time, All shifts M-F, 30 hrs min