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Client Care Coordinator - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Owensboro, KY Owensboro, Kentucky |
About this job
Client Care Coordinator
The world’s trusted source for non-medical services and home care for seniors seeks a
multi-talented, professional and caring individual. Position involves managing quality
assurance with extensive one on one interaction with our clients and families. This
individual will also institute all aspects of our initial service set-up. This candidate will
possess superior communication skills and a winning attitude. This position offers a
competitive salary plus incentive pay.
Send resume and references to:
Home Instead Senior Care
Client Care Coordinator
The Client Care Coordinator is expected to perform a variety of duties in
the area of client services. The Client Care Coordinator is expected to
conduct service calls and perform quality assurance visits in order to provide
the highest quality service to clients.
Primary
• Conduct service calls with prospective clients- Meet or
exceed targeted closing rate
• Develop and maintain positive relationships with all clients
through quality assurance (QA) visits, phone call, cards and
special events
• Conduct QA visits with clients in person or over the phone
according to the QA frequency guidelines. Conduct follow
up as necessary
• Monitor, mediate, and log both client and CAREGiver
activity and follow up on CAREGiver assignments and client
service.
• Counsel CAREGivers on quality concerns after visiting
clients
• Conduct client/CAREGiver introductions as scheduled
• Enter and maintain accurate client and CAREGiver records
in BOSS
Secondary
• Correspond with clients on holidays and birthdays
• Participate in all quarterly CAREGiver meetings
The world’s trusted source for non-medical services and home care for seniors seeks a
multi-talented, professional and caring individual. Position involves managing quality
assurance with extensive one on one interaction with our clients and families. This
individual will also institute all aspects of our initial service set-up. This candidate will
possess superior communication skills and a winning attitude. This position offers a
competitive salary plus incentive pay.
Send resume and references to:
Home Instead Senior Care
Client Care Coordinator
The Client Care Coordinator is expected to perform a variety of duties in
the area of client services. The Client Care Coordinator is expected to
conduct service calls and perform quality assurance visits in order to provide
the highest quality service to clients.
Primary
• Conduct service calls with prospective clients- Meet or
exceed targeted closing rate
• Develop and maintain positive relationships with all clients
through quality assurance (QA) visits, phone call, cards and
special events
• Conduct QA visits with clients in person or over the phone
according to the QA frequency guidelines. Conduct follow
up as necessary
• Monitor, mediate, and log both client and CAREGiver
activity and follow up on CAREGiver assignments and client
service.
• Counsel CAREGivers on quality concerns after visiting
clients
• Conduct client/CAREGiver introductions as scheduled
• Enter and maintain accurate client and CAREGiver records
in BOSS
Secondary
• Correspond with clients on holidays and birthdays
• Participate in all quarterly CAREGiver meetings
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