Community Developer, Medicare & Retirement- The Villages, FL

Purpose of position

This position is focused on assisting in the growth of the assigned market/s.  Incumbents to this role will be the visible “face of the brand” to their district, exclusive geographic territory with the aim of increasing membership through the education of key constituents and prospective members regarding the organization's products and services.  In addition to representing the portfolio of Medicare health related products this position will create brand awareness across potential customers participating in community events already established in the community and/or creating new events through community relationships.

Responsibilities:
- Achieve/Exceed Market Growth for Assigned Territory. 
 -Participate on the development of sales/market growth strategies to grow the sales opportunities for assigned territory.
 -Schedule one-on-one and group presentations with community leaders and influencers to create events and activities in the different communities of the territory assigned. 
 -Goal is growth, regardless of channel or mechanism.  Maintain up to date and clear information about assigned and self-generated leads (e.g. sales events and results) in company lead management system.
 -Maintain consistency with Medicare requirements and sales events guidelines.  Assist the sales manager with the organization and creation of sales and information. Assure proper and accurate filing of events with CMS
- Positively impact team environment
 -Work effectively with fellow associates to further the goals of the business, and using a team selling approach when appropriate.  Lead participation in, and facilitation of team effectiveness, taking actions demonstrating consideration for the feelings and needs of others.
 -May support and lead assistance in the performance development of agents and act as a subject matter expert by being available and willing to answer questions, be the voice of experience, etc.
- Foster and maintain strategic relationships
 -Develops relationships with key provider groups that meet strategic objectives while creating sales/retention opportunities.
 -Builds productive community relationships.  Constituents include prospects, providers, community leaders, social workers, consumers, or those engaged and influential with UHC target market
 -Represents the company as a spokesperson when addressing key organizations.  Works with company representatives on product issues and provider network issues.
 -Determine appropriate event sponsorships
 -Cultivate relationships with referring brokers

- Product Knowledge
 -Understand all aspects of the company's products and marketing strategy within assigned territory and ensure that all relevant information is shared and understood by staff
 -Reviews and provides input on the product design and pricing on an annual basis to maintain a competitive position.
 -Proactively share thoughts/concerns/issues with regards to the design and/or marketing of the company's product portfolio.  Solicits this input from staff as well.
 -Continues to enhance and maintain a solid knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.  Maintain knowledge of industry and competitors in assigned territory.
 -Understand the history and general trends in the industry and their implications for the future
 -Monitors and maintains market intelligence on competition.
 -Identify attractive market opportunities and their buying needs
 -Maintains working knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.
 - Attends sales seminars, workshops and reads relevant publications
- Provide input to sales leadership about opportunities to improve products/services, provider networks, member service, telesales, retention and marketing programs and messages, business policies and procedures and sales tools (technology, training, materials, etc.).  Periodically participate on process improvement teams and provide ad hoc feedback as requested.
- Complete required sales training.  Attend required sales meetings.  Maintain active sales license. 
- Complete miscellaneous sales administration responsibilities:  individual collateral requests, database management and community meetings scheduling.

Qualifications:

- Candidate must reside within the market- Marion. Lake or Sumter counties

- Three+ years successful direct sales, community development, lead generation or event management experience is required

- Comfortable with Medicare eligible client base and possesses a solid understanding of senior issues.
- Proven ability to network to grow and develop assigned territory through a variety of sources/methods.
- Work effectively across the organization, as well as externally, to further the goals of the business. 
- Demonstrated ability in problem solving and negotiation with special emphasis on closing the sale
- Possesses solid service and sales skills – Uses a consultative approach to close sales by knowing the Company's products/services and industry and the needs of the customers, using that knowledge to close business.  Presenting self as a credible, reliable resource. 
- Ability to plan, organize, and prioritize the actions required to accomplish day to day goals and objectives through the use of appropriate technology. 
- Ability to identify, manage, and measure all high payoff activities in the Sales process in order to continually improve results.  Establish a course of action for self to accomplish specific goals, planning appropriate teamwork, use of resources, etc.
- Display the critical skills of consultant and strategist, to objectively:  (1) assess sales opportunities, (2) understand the customer's needs/business, (3) understand customer's decision making process, (4) articulate value of the Company's product(s)/service(s) to the prospective sale, (5) offer creative solutions to meet customer's needs.
- Excellent presentation skills – engaging and effective at the dissemination of information and the ability to influence listeners.
- Communication skills – Demonstrating high level writing (e.g. contracts, letters, and proposals) and verbal (good tonality) skills.  Good listener, predicting effects of own words and actions, considering the needs of others, flexible/can adjust personal style as required to be effective.  Demonstrating sensitivity to others' thoughts, feelings, and attitudes, regardless of their status.  Communicating clearly, concisely, accurately, and in a timely manner in individual and group situations.
- Computer skills - Using computers to access customer information, utilizing appropriate technology to effectively communicate with customers and coworkers. Experience with Windows-based application and computerized lead management systems.
- Ability to make quality decisions and select solutions by weighing the ramifications of alternative courses of action.  Utilize analytical tools to assess issues/outcomes; accurately interpreting quantitative information in light of company knowledge and product needs.  Make on the spot decisions when appropriate.  Know when and how to gain others' input, and when to implement action. 
- Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy.
- Work effectively with fellow associates to further the goals of the business, and using a team selling approach when appropriate.  Lead participation in, and facilitation of team effectiveness, taking actions demonstrating consideration for the feelings and needs of others.
- Has automobile and appropriate car insurance.
- Requires high school diploma.
- Must have, or be able to obtain within 90 days, a Health, Life Insurance or all appropriate state licenses.
- Ability to be on the road 50-75% of the time in the local service area.
- Lifting and loading collateral for sales presentations required.
- Maintain a valid driver's license and acceptable driver's record. 

Competencies:

- Integrity - Setting high personal standards for accuracy of presentations, documents, and other communications with customers and within own company.  Consistently respects company and management direction.  Demonstrating personal integrity through consistency in decision making and adherence to Company Mission.  Demonstrating fairness, honesty and respect for others in all business dealings.
- Drive - Demonstrating high energy level, works hard to achieve goals, results driven, self-motivated.  Focused on goals and operates with a sense of urgency.  Displays a “fire”/intensity in behavior.
- Professionalism - Conducting business in a professional, confident manner.  Creating a good first impression, commanding attention and respect.  Respecting company and management decisions.  Setting high personal standards in business dealings.
• Competitiveness - Striving or contending for goals and profit, and is tenacious, demonstrating ability to hold steadfastly and firmly to a purpose or undertaking despite obstacles or setbacks. Handling rejection and moving on.  Demonstrating support for the good of the team.
- Initiative - Willingly takes on new responsibilities, demonstrating creativity and innovation. Demonstrating high energy level and drive to excel, not waiting for others to take action; looking for new ways to solve problems, identifying areas for improvement both in company and within him/herself. Takes appropriate risks, showing a sense of urgency to get more done, and on time. Taking action to achieve goals beyond what is necessarily called for; is proactive.
- Flexible - Adapting to changes and modifying behavior, approach, and information when the situation demands; adapting the sales message to address the unique concerns of the audience; demonstrating support for change; modifying behavior when dealing with changing market situations; adapting to varying levels of work demands while maintaining a positive attitude; and being willing to learn new information and approaches, and implementing them on the job.
- Judgment - Committing to an action after developing alternative courses of action that are based on logical assumptions and factual information, taking into consideration resources, constraints, and organizational values.  Considering both the short term and long term impact of decisions, makes effective decisions that improve problem situations or resolves issues; committing to a course of action or recommendation within the appropriate time frame.
- Ability to Learn - Assimilating and applying in a timely manner, job related information that may vary in complexity.  Quickly gaining knowledge, understanding, and/or skill through study, instruction, and experience.  Assuming accountability for own professional development and growth.  Receptive and open to management coaching.  Welcoming evaluations, doesn't wait for others to keep score, he/she keeps own score.

Careers at UnitedHealthcare Medicare & Retirement.

The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.